This provides Troubleshooting information to assist when troubleshooting issues encountered while using SwiftPOS Products and Features.
Indexed By Products & Features
A
APIs
- Error Connecting To Back Office API
- Error connecting to POS API
- IIS – Could not load file or assembly NetPOS.Net.Model
- IIS – Server Error in /WebAPI application
- Swagger Issues
- Swagger Testing/Diagnosing
- User is not authorized to access this resource with an explicit deny
- Web.config Issues
B
Back Office
Cloud Connectivity
Cloud Onboarding
- Cloud Onboarding Authentication Failed
- Cloud Onboarding Can Only Be Performed On A Machine Where The Gateway Service Is Installed
Interfaces
C
Cloud Connectivity
Cloud Onboarding
- Cloud Onboarding Authentication Failed
- Cloud Onboarding Can Only Be Performed On A Machine Where The Gateway Service Is Installed
E
Events Portal
G
Gift Cards
I
Interfaces
N
NetPOS
Interfaces
Notify
O
OrderAway
- Cloud Onboarding
- MSL Venue Manager Login
- Unable To Find Your Details …
- User Account Control – Do You Want To Allow This App To Make Changes To Your Device?
- Your Email Is Not Registered With …
- Your Username Or Password Is Incorrect
S
Swagger
T
Touch
- Cannot Change This Mode As Current Keyboard Has No Fast Clerk Keys On The Home Layout
- Gateway Client Service Not Starting Successfully
- NetPOS.net is either not running or does not exist at the specified address
- The Gift Card Request Has Timed Out
- The last sale was held when the clerk was automatically logged off
- The necessary finger print scanner drivers are not installed
- This option is not available until you have logged in
- User Account Control – Do You Want To Allow This App To Make Changes To Your Device?
TouchMini
- An Unexpected Issue Has Occurred
- Cloud Onboarding
- Error Connecting To Back Office API
- Error connecting to POS API
- Gateway Client Service Not Starting Successfully
- Gateway Connection Failure
- Incorrect Configuration For Table Service Mode
- Master Order Terminal Cannot Be Reached
- MSL Venue Manager Login
- The Device Is Registered But Not Active
- Touch Web Adaptor Error
- User Account Control – Do You Want To Allow This App To Make Changes To Your Device?
V
Venue Manager
Vii Gift Cards
X
Xero
- Connection to XERO Failed – Incompatible Certificate and Password selected.
- Error -10: oauth_problem=consumer_key_unknown&oauth_problem_advice= …
- Rounding Discrepancies
- System.NullReferenceException: Object reference not set to an instance of an object at DataPortal.Panels.PanelXeroSettings.VB$StateMachine_923_btnImport_Click.MoveNext()
- The COA Has Assignments/Mappings Found To Be To Either Archived Or Deleted Accounts
- The Line Amount cannot be zero or empty
- The remote server returned an error: (400) Bad Request. {“error”:”invalid_client”}
- The TaxType code ‘EXEMPTOUTPUT’ cannot be used with account code ‘???’.
- The total debits (???) must equal total credits (-???)
- Unable to establish a connection to XERO’s API
Xero Pro
- Connection to XERO Failed – Incompatible Certificate and Password selected.
- Error -10: oauth_problem=consumer_key_unknown&oauth_problem_advice= …
- Rounding Discrepancies
- System.NullReferenceException: Object reference not set to an instance of an object at DataPortal.Panels.PanelXeroSettings.VB$StateMachine_923_btnImport_Click.MoveNext()
- The Line Amount cannot be zero or empty
- The remote server returned an error: (400) Bad Request. {“error”:”invalid_client”}
- The TaxType code ‘EXEMPTOUTPUT’ cannot be used with account code ‘???’.
- The total debits (???) must equal total credits (-???)
- Unable to establish a connection to XERO’s API
This completes TROUBLESHOOTING for the SwiftPOS.