Subjects
- What is it?
- Why is it Needed?
- Available In?
- To Be Considered
- When Should It Be Used?
- How is it Used?
- What are the Limitations?
- Related Topics
What is it?
Zen Global specialises in cloud based Loyalty and Marketing, Sales Reporting, Gift Card/Voucher and Display Screen Software. From a SwiftPOS perspective, this enhanced interface facilitates the implementation and use of Zen Global Gift Cards at a Venue.
Zen Global is owned by Liquor Marketing Group (LMG).
Why is it Needed?
The Vii Interface is needed to ensure Venues wanting to integrate with Zen Global and offer their patrons, Zen Global’s Gift Card/Voucher services.
Available In?
SwiftPOS V10.67+
To Be Considered?
- When refunding the redemption of a Gift Card/Voucher, no balance check is done prior to the refund. That means the refund will proceed regardless of whether the Gift Card/Voucher’s balance is zero.
- The limitations that were present with the Zen Global Interface in SwiftPOS releases prior to V10.64, are NO LONGER APPLICABLE in SwiftPOS releases V10.64+. These are:
- Since the Gift Card/Voucher card is searched in Zen Global before SwiftPOS knows whether the action will be a recharge or redemption, this means that:
- the Reserve API call is not used on the initial search.
- the Search method is a partial match and can return multiple cards.
- Since the Gift Card/Voucher card is searched in Zen Global before SwiftPOS knows whether the action will be a recharge or redemption, this means that:
When Should It Be Used?
The Zen Global Interface is needed when a Venue intends to offer the following Zen Global functionality when it comes to Zen Global Gift Cards/Vouchers:
- Sell Pre-Encoded Gift Cards/Vouchers at POS.*
- Enquire into a Gift Card’s/Voucher’s Balance.*
- Redeem a Gift Card/Voucher.*
- Email Gift Cards/Vouchers at POS and potentially add a Surcharge.
- Add a Surcharge when selling Gift Cards/Vouchers.
- Redeem a Gift Card/Voucher, Treat as a POS Discount.
- Handle Different Card/Voucher Types.
- Reserve Gift Card/Voucher.
* Indicates the functionality is already available in SwiftPOS releases prior to V10.64.
How is it Used?
Zen Global Gift Cards can be implemented in a Venue by following the steps outlined in the GETTING STARTED topic.
Once implemented and configured Zen Global Gift Cards can be used in a Venue.
What are the Limitations?
The Zen Global Gift Cards Interface has the following limitations:
- A Gift Card/Voucher can only be redeemed up to the available balance amount.
- A recharge/top up can only be refunded up to the available balance amount.
- The recharging/topping up and the redemption of the same Gift Card/Voucher in the same sale is NOT supported.
This completes ABOUT for the NetPOS Zen Global Interface.