This outlines How To Issue/Sell A Zen Global Gift Card/Voucher using the Issue 3rd Party Gift Card (#241) POS Key.
Subjects
What is Required?
- Ensure the Issue 3rd Party Gift Card POS Key is added to the appropriate Keyboard Layout via the Designer. Refer to How To Add A POS Key To A Layout for more information.
- Also, ensure the same POS Key (via the More Settings button):
- Is given an appropriate Caption. For example, Issue/Top Up A Zen Global Gift Card/Voucher.
- Has the Zen Global Interface selected.
- Has the Enter number first option been selected. This is MANDATORY.
- Has either the Preset Amount or Amounts been configured as required.
- Preset Amount
- Set to a value GREATER than ZERO, to ensure the Amount being loaded onto the Gift Card is preset and CANNOT be overridden.
- Set to a value EQUAL to ZERO, to ensure an Amount can be entered at the time the Gift Card is being issued/sold. This will only be the case if no amounts are configured via the Amounts button.
- Amounts – Select to configure multiple preset amounts from which Clerk/Staff will be able to select one when issuing a Gift Card.
- Preset Amount
Notes …
Once configured these will ONLY be displayed at Touch when the Preset Amount is set to ZERO. That implies a Preset Amount greater than zero will ensure the preset amounts configured in the Amounts screen are ignored and will NOT be displayed at Touch.
- Ensure the Prompt for Email Address option is NOT SELECTED.
How To Issue/Sell A Zen Global Gift Card/Voucher?
Do as follows:
- Select the Issue/Top Up A Zen Global Gift Card/Voucher (Issue 3rd Party Gift Card (#241)) POS Key in Touch.
- When the Gift Card – Load Gift Card screen is displayed, scan/swipe or enter the Card Number.
- Select the green right arrow.
- Enter the Amount the customer/patron is wanting to Load the Gift Card with.
- Select the green right arrow.
- A Load Gift Card entry will appear in the sales grid with the Amount (entered above) to be paid.
- Finalise the sale by selecting the Cash POS Key (as an example).
- The Gift Card – Load Gift Card screen is displayed with an Approved confirmation message.
- Select OK.
Other Options?
The following options can also be considered when issuing a Zen Global Gift Card/Voucher:
- Issue/Sell with a single Preset Amount – To do this, ensure the Preset Amount setting is configured.
- Issue/Sell with multiple Preset Amounts – To do this, ensure the Amounts setting is configured.
Example of a Gift Card being Issued/Sold with a selection of multiple Preset Amounts.
What are the Limitations?
- A Zen Global Gift Card/Voucher can only be Issued/Sold when:
- The Gift Card number entered has NOT expired.
- The Gift Card number entered has NOT been cancelled.
This completes HOW TO ISSUE/SELL A ZEN GLOBAL GIFT CARD/VOUCHER for Touch.