SCAN | BROWSE | ORDER
OrderAway is a browser based ordering platform, allowing patrons to browse, order and pay all from their smart phone (no app required). OrderAway is a URL or QR-code initiated platform, accessible by any smart device, making it a cost effective solution for restaurants, bars, pubs, clubs and stadia.
Your Menu. Your Brand
Whether you run the local pub, or operate a fine dining restaurant, OrderAway is fully customisable to showcase your business. Simply add your venues colours, logos and menu images all with ease. Customised QR codes, enables your brand to be front and centre, creating a new engagement channel and positive experience with your guests.
OrderAway. Your Way
OrderAway offers your patrons and members a seamless self-service online menu, for both in-venue and outside venue ordering. The OrderAway menu is designed for flexibility and allows business’s to structure their menu how they please. OrderAway is fully managed through SwiftPOS Back Office.
More For Members
All member pricing and points pay is directly synced from SwiftPOS Back Office, allowing members to easily sign in and use their points on payment. Any changes to member pricing and new member promotions are instantly updated to OrderAway and reflected at checkout.
Up-to-date Without Fail
SwiftPOS Back Office is maintained as the single source of truth for all menu management, pricing, products, transactions and inventory. All orders appear at the SwiftPOS Touch Terminal.
Subjects
- What Is It?
- Why Is It Needed?
- Available In?
- When Should It Be Used?
- How Is It Used?
- What are the Limitations?
- Related Topics
What Is It?
OrderAway connects via the SwiftPOS API to the on-premises SwiftPOS solution. This connection is a secure, VPN-less connection, where all data is pushed through, including, orders, prices, menus, and transaction records.
The SwiftPOS API enables OrderAway to instant updates whenever changes are made in Back Office, saving time and money.
OrderAway has been designed to provide a simple and intuitively fast online ordering platform. With a flexible menu structure, OrderAway caters for any operational need a venue requires
- In-Venue Ordering
- Pickup/Delivery
- Group Tabs
- Bistro
- Queue Busting
- Events/Functions
OrderAway can be configured to suit several different uses based on the Venue requirements.
- Order at Table – Generally initiated by the patron scanning a QR Code on their smartphone , it directs them to the Venue’s URL (e.g. The Bistro) and possibly the Outlet (Location) within the same Venue (for example: Table 12, EGM 101, Golf Bay 7, Section A – Seat 12, etc.)
- Remote Ordering for Pickup – Generally initiated by a Venue communication (for example, an email) to a patron, which contains an an embedded URL. This URL provides patrons the option to remotely order and can be configured to facilitate patron Pickup.
- Remote Ordering for Home Delivery – Generally initiated by a Venue communication (for example, an email) to a patron, which contains an an embedded URL. This URL provides patrons the option to remotely order and can be configured to facilitate Home Delivery, by prompting for contact and address details. Delivery limitations can be configured to selected Post Codes or to within a predetermined delivery radius from the Venue.
Notes …
Pickup and/or Home Delivery can be configured alongside Order at Table for the same Venue in the OrderAway system, provided that Order at Table Location URL suffixes are being used.
Why Is It Needed?
OrderAway offers patrons a seamless web-based platform for both in-Venue and outside Venue ordering. Simple to implement the OrderAway platform aims to ultimately elevate patron experience and promote Orders with fast and convenient ordering. The OrderAway menu is designed for flexibility and allows business’s to structure their menu how they please. OrderAway is fully managed through SwiftPOS Back Office.
Available In?
SwiftPOS V10.22+
Notes …
SwiftPOS sites that have v10.37+ installed, MUST ensure that the Cloud Onboarding process has been completed.
When Should It Be Used?
OrderAway can be implemented in any SwiftPOS Venue that has been Cloud Onboarded and in any of it’s Location’s that have been Activated. OrderAway is a web-based application and therefore can be accessed from any web enabled device.
How Is It Used?
OrderAway can be implemented at a site by following the steps outlined in the Getting Started topic.
Once implemented and configured OrderAway can now be operated in the Venue.
What are the Limitations?
The following limitations currently apply to OrderAway:
- Web Redemption Ratio – If it is set to anything other than 0, then this is what will be returned to OrderAway. If it is set to 0, then the same Redemption Ratio as returned to Touch is returned to OrderAway.
- Points Accounts – Currently OrderAway is limited to only the 1st Points Account. Support for multiple Loyalty Point buckets is coming soon. Given this if a Venue wants to use ePurse points in OrderAway, it is recommended to do the following:
- Assign Media 529 to Points in Back Office.
- Ensure the Get Points Account option is NOT selected in the SwiftPOS Back Office Interface Settings tab in NetPOS. If it IS SELECTED, then SwiftPOS will always return this as the Points Account and NOT the 1st ePurse Points Account.
- Refer to Availability of Order/Sale Features Overview available in Touch, TouchMini, OrderAway, Kiosk and Web Store.