swiftpos Help Guides

Back to home

swiftpos Help Guides

Troubleshooting

Troubleshooting

API

IIS - Server Error in / WebAPI application

Web.config Issues

IIS - Could not load file or assembly NetPOS.Net.Model

Swagger Issues

User is not authorized to access this resource with an explicit deny

Error Connecting To Back Office API

See more

Cloud

Cloud Onboarding Authentication Failed

Cloud Onboarding Can Only Be Performed On A Machine Where The Gateway Service Is Installed

MSL Venue Manager Login

Gateway Client Service Not Starting Successfully

Events Portal

Your Username Or Password Was Incorrect

Interfaces

The Gift Card Request Has Timed Out

The COA Has Assignments / Mappings Found To Be To Either Archived Or Deleted Accounts

Connection to XERO Failed - Incompatible Certificate and Password selected.

The remote server returned an error: (400) Bad Request. {~error~:~invalid_client~}

Error -10: oauth_problem=consumer_key_unknown&oauth_problem_advice= ...

The Line Amount cannot be zero or empty

The total debits (???) must equal total credits (-???)

The TaxType code 'EXEMPTOUTPUT' cannot be used with account code '???'.

System.NullReferenceException: Object reference not set to an instance of an object at DataPortal.Panels.PanelXeroSettings.VB$StateMachine_923_btnImport_Click.MoveNext()

Unable to establish a connection to XERO's API

Rounding Discrepancies

See more

Notify

We have lost connectivity

OrderAway

Your Username Or Password Is Incorrect

Unable To Find Your Details ...

Your Email Is Not Registered With ...

Touch

Access to the path 'C:\Program Files (x86)\Samford Software\CloudSyncService...\appsettings.json is denied

The necessary finger print scanner drivers are not installed

This option is not available until you have logged in

The last sale was held when the clerk was automatically logged off

Cannot Change This Mode As Current Keyboard Has No Fast Clerk Keys On The Home Layout

User Account Control - Do You Want To Allow This App To Make Changes To Your Device?

NetPOS.net is either not running or does not exist at the specified address

See more

TouchMini

Incorrect Configuration For Table Service Mode

Touch Web Adaptor Error

Master Order Terminal Cannot Be Reached

An Unexpected Issue Has Occurred

Gateway Connection Failure

Error connecting to POS API

The Device Is Registered But Not Active

See more