Touch

The last sale was held when the clerk was automatically logged off

 


 


Cause      

This issue may arise as a result of one of the following:

  • When a Clerk/Staff Member logs in and a Held Order/Sale exists as a result of the same Clerk/Staff Member being previously automatically logged off while still taking an Order/Sale.

Notes...



This can occur as a result of the Clerk Auto Log Off option being selected and configured.

 


Action To Be Taken      

  • Select OK to continue to complete the interrupted Order/Sale. Once selected the Held Order/Sale will automatically be recalled.

 

End of article.