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Your Email Is Not Registered With ...

Orderaway - Troubleshooting

 

Occurs

When the Venue's Login Password Reset Email and Password Reset SMS Number settings are:

  • BOTH CONFIGURED correctly, and:
    • The Member attempting to reset their password via the Venue's OrderAway Web App, does NOT have:
      • An Email address registered with the Venue.
        • Action To Be Taken
          • The Member is advised to contact the Venue to ensure their credentials are updated with their current Email address.
    • The Member attempting to reset their password via the Venue's OrderAway Web App, does NOT have:
      • A Mobile number registered with the Venue.
        • Action To Be Taken
          • The Member is advised to contact the Venue to ensure their credentials are updated with their current Mobile phone number.
    • ONLY the Password Reset Email setting is CONFIGURED correctly, and
      • To be continued ...
    • ONLY the Password Reset SMS Number setting is CONFIGURED correctly, and:
      • To be continued ...
    • BOTH are NOT CONFIGURED correctly, and
      • To be continued ...

 

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