Your Email Is Not Registered With ...

Cause      ▼

This issue may arise as a result of one of the following:

• When the Venue's Login Password Reset Email and Password Reset SMS Number settings are:
  • BOTH CONFIGURED correctly, and:
    • The Member attempting to reset their password via the Venue's OrderAway Web App, does NOT have:
      • An Email address registered with the Venue.
        • Action To Be Taken
          • The Member is advised to contact the Venue to ensure their credentials are updated with their current Email address.
    • The Member attempting to reset their password via the Venue's OrderAway Web App, does NOT have:
      • A Mobile number registered with the Venue.
        • Action To Be Taken
          • The Member is advised to contact the Venue to ensure their credentials are updated with their current Mobile phone number.
  • ONLY the Password Reset Email setting is CONFIGURED correctly, and:
    • To be continued ...
  • ONLY the Password Reset SMS Number setting is CONFIGURED correctly, and:
    • To be continued ...
  • BOTH are NOT CONFIGURED correctly, and:
    • To be continued ...

End of article.      ▲