Subjects ▲ ▼
About ▲ ▼
What Is Required? ▲ ▼
- Touch will need to be installed and operational.
- Ensure the Kitchen Printer has been added as a peripheral to Touch. Refer HERE for more information.
What To Consider? ▲ ▼
- It is recommended that Venues with more than one Touch terminal, configure their Kitchen printers in the Back Office HERE.
- To ensure items on Kitchen dockets are NOT sorted by Print Groups, ensure the Print Group field for all Categories is set to either <<None>> or the same Print Group.
Example of a Kitchen docket printed in exactly the order that the items were ordered and allowing the insertion of lines in between each course.
When Is It Used? ▲ ▼
Used to configure Kitchen printers and Kitchen dockets.
Examples ▲ ▼
The printing order is determined by the Print Groups that have been configured. For multiple orders of the same item/product, the order of printing is set by the Instructions.
| PLU Number | Description | Numbering the instructional PLUs/Products in an appropriate sequence will result in the meals sorted so that "Well Done" prints prior to "Medium" on the Kitchen Dockets. |
| 200 | Well Done | |
| 201 | Medium | |
| 202 | Medium Rare | |
| 203 | Rare |
Order with no seat numbers but using the Print Group Change (#106) POS Key to serve a Main as an Entree.
Order with Show Seats selected and using the Print Group Change (#106) POS Key to serve a Main as an Entree.
Order with Show Seats and Consolidate Seats selected and using the Print Group Change (#106) POS Key to serve a Main as an Entree.
How To? ▲ ▼
Screens ▲ ▼
Kitchen Printer Screen ▲ ▼
To access, select the Kitchen Printer option from the Peripheral Type drop-down list in the Add New Peripheral screen, and then enter an appropriate Description for the peripheral being added (For example, Kitchen Printer) and select OK. The above screen will then be displayed. Used to configure/manage/view Kitchen Printers for Touch.
- Disabled - Select to ensure the Kitchen Printer is disabled.
- Printer - Select the Printer for the printing of Kitchen dockets.
- Copies - Displays/Set the number of copies of the Kitchen docket is required.
- Graphical - Select to use windows printing options. This is mandatory if printing in languages other than English. For more information HERE.
- Backup - Select to make use of the Backup Printer feature. Used to divert printing to an alternative printer in the event of a printer or network failure. To use the Backup Printer feature that is built into Touch the Epson TMU220 Windows Printer Driver will need to be used for this to work. The Epson TMU220 Windows Printer Driver is the only one that provides feedback that the printer is out of paper or offline. This has been tested to work with an ethernet printer interface and an RS232 printer interface using a correctly wired RS232 Cable. The alternative (which is recommended), is to just let the Windows Print Queue manage the print jobs (without using a backup printer) and when the printer comes back online, all the orders will print to the printer without fail. Also, be aware that setting the backup printer to another printer on the network, will be of no avail if the network drops out. Then both printers will be offline and print jobs will fail. Refer HERE to view the status of printers.
Example of the prompt that is displayed when a printer goes offline or runs out of paper. Select Yes to revert to the Backup Printer. Once confirmed this will remain the case until Touch is restarted or the Touch settings is entered and exited.
Do NOT use with Wireless POS Terminals. - Synchronise With - Select from the drop-down list of Swiftpos Back Office Peripherals from which to inherit their settings automatically. Any changes made to their settings in the Swiftpos Back Office will automatically be applied when the Swiftpos Touch terminal receives an update. This option is only available to Windows Printers with Graphical Printing selected.
- Automatic Printing - Select to ensure that the Kitchen docket will print automatically print when an order is either finalised/saved or saved to a Table. If not selected, then the Kitchen Print (#15) POS Key must be used to print the Kitchen docket when required.
- Order Types - Select which Order Types can be printed using this printer.
Notes ...
If the << NONE >> option is selected, then Kitchen dockets will NOT be printed. Please ensure an option is selected for delivery or pickup orders.
- Invert Colours of Negative Lines - Select to ensure that when items are credited or refunded, the item will print on the Kitchen docket with the colours inverted. For example:
- Order Instruction By PLU - Select to ensure sets of Instructions are sorted by PLU.
- Show Instructional Qty - Select to show.
- Show POS Description - Select to ensure the item's/product's Short Description is printed.
- Show Product Notes - Select to include any Product Notes.
- Show Reason Codes - Select to include any Reason Codes.
- Show Seats - Select to ensure Seat Numbers are displayed on the Kitchen Docket. Refer HERE for an example.
- Consolidate - Select to ensure all seat numbers are reported against the same item when multiple orders are taken for the same item. Designed to reduce the length of the Kitchen docket. Refer HERE for an example.
Notes ...
This option will only be enabled for selection if the Group orders by Product and the Show Seats options above are selected.
- Show Seats continued ...
- Hide Names - Select to ensure all names associated with a Seat are hidden.
Notes ...
This option will only be enabled for selection if the Consolidate Seats option above is selected.
- Use Wrap (ignores other settings) - Select to activate the Wrap feature. This feature overrides all other Kitchen Printer settings.
- Order Types - Select which Order Types can be printed using this Printer.
Notes ...
If none are selected then Kitchen Dockets will NOT be printed. Please ensure to select these options for Pickup or Delivery.
- Group By - Select to group Kitchen dockets by:
- Print Group - Select to group Kitchen orders by Print Group. This is the default. If the sorting of Kitchen orders is not required, then refer to Kitchen Printing Sorting.
- Repeat Headers - Select to ensure a docket is printed for each Print Group ordered.
- Print Group - Select to group Kitchen orders by Print Group. This is the default. If the sorting of Kitchen orders is not required, then refer to Kitchen Printing Sorting.
Notes ...
This option is only available for Kitchen Printers.
- Group By continued ...
- Product - Select to group Kitchen orders by items/products. The default sort order is by Print Groups.
- Consolidate Instructions - Select to ensure that the same Instructions are consolidated. For example:
- Product - Select to group Kitchen orders by items/products. The default sort order is by Print Groups.
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With option NOT selected |
With option selected |
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- Group By continued ...
- Product continued ...
- Repeat Headers - Select to ensure a docket is printed for each item/product ordered.
- Product continued ...
Notes ...
This option is only available for Kitchen Printers.
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With option NOT selected |
With option selected |
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- Combine Bumped Items - Select to ensure Items that are in the same Print Group, and have been bumped are combined to print on one Docket.
- Categories - Select to open the Categories screen to select the Category that when sold will trigger the Kitchen Printer to print a docket.
- Header/Footer - Select to open the Header/Footer screen to configure dockets. Refer HERE for Graphical Printing and HERE for Non-Graphical information. Header/Footers can also be configured for Peripherals set up in the Back Office.
- Printers - Select to open the Printing Devices screen to configure Printers.
- Schedules - Select to open the Printer Schedules screen.
Kitchen Printer Categories Screen ▲ ▼
To access, select the Categories option in the footer section of the Kitchen Printer screen. Used to select Categories and assign them to KVSs and/or printers.
Category List Section
Lists the available Categories that can be selected.
Selected Categories Section
Lists the Categories that have been selected.
Printer Schedules Screen ▲ ▼
To access, select the Schedules option in the footer section of the Kitchen Printer screen. Used to schedule the printing of orders for the selected printer. If no schedule is configured, then orders will print.
Lists the schedules configured for the selected printer, along with their Start/Finish Time and Days.
Notes ...
If no schedule is configured, then orders will print.
- Add - Select add a row in the grid to configure a new schedule.
- Delete - Select to delete the currently selected schedule.
End of article ▲