Configuration Tabs

KVS

This provides information relating to the configuration tabs for KVS. Refer to How To Access The Configuration Tabs for more information.

The content is targeted at Resellers and swiftpos Venue Administrators who have a sound knowledge of and experience with swiftpos. For further information or assistance, please contact your swiftpos Reseller or swiftpos Support.

 

 

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Subjects      ▼

• How To Access The Configuration Tabs

• Tabs
  • General
  • Input
  • Categories
  • Appearance
  • Summary
  • Colours
  • Behaviour
  • Printing
  • Order Alerts
  • Customer Alerts

 

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General Tab      ▲ ▼

 

 

Sections      ▲ ▼

• Table Tracking Connection
• Buttons
• General

 

Table Tracking Connection      ▲ ▼

• SQL Connection - Displays/Select the SQL Connection dialog to open the Connect to Server screen and configure the SQL Server Connection to establish a connection to the table tracking database which is where all KVS data and settings are stored.

 

Buttons      ▲ ▼

• Select Categories - Select to open the Category Selection screen to select Categories, thus ensuring that when Products (that are assigned to the selected Categories) are sold, they will be sent to KVS.

 

 

• Bump All Orders - Select to remove all existing Orders from the KVS. Useful when multiple pages of Orders exist at the KVS.

• Reset and Upgrade Database - Select to Reset and upgrade the Table Tracking database. This is normally only performed after downloading a new version of the software or when attempting to resolve a database upgrade related issue.

• Check for Software Updates - Select to close KVS and start the Software Updater to check for updates.

• Event Log Reader - Select to open the Event Log reader to view KVS related logs.

 

General      ▲ ▼

• Name - Display/Enter an appropriate name for the KVS being configured. The default is Kitchen Video System. The Name entered here will be displayed at Touch in the Peripheral List > KVS screen, as well as in the top left corner of the KVS itself.

 

 

 

• KVS Number - Select from the drop down list the KVS number assigned to the KVS being configured. Up to 32 can be assigned per Business/Venue. In swiftpos Touch the KVS Numbers (and now the name as well) differentiates each KVS installation and allows different Orders to be sent to each KVS.

• Screen Number - Displays/Enter the screen number that refers to the monitor that KVS will be displayed on.

 

 

• User login shell to KVS only - Select to enable and login the user without a windows desktop and instead loads only KVS. This setting defaults to off and is used in cases where Venues wish to stop Clerks/Staff Members from minimising or exiting the application in Order to access the internet.

• KVS Type - Select from the drop down list one of the following:
  • Disabled - Select to ensure the select KVS is disabled.
  • Pass - Select to ensure the KVS functions as a Pass KVS Type where Orders will appear/display when an Order is finalised and remain there until such time they are Bumped (served/picked up).
  • Pass Bumped - Select to ensure the KVS functions similar to the Pass type KVS, however Orders will only appear/display on a Pass Bumped KVS Type when one or more items of an Order have been prepared (Bumped) from a Section KVS Type. The idea behind this is to provide Venues with the option of only displaying Orders that are being prepared or have been prepared, and hence NOT display Orders that are still pending preparation. It IS RECOMMENDED that for Pass Bump KVS Types, all Categories are selected. Doing this will ensure all items of an Order are visible, which will then provide visibility of those items that are still pending.

 

 

• KVS Type continued ...
  • Section - Select to ensure the KVS functions as a Section KVS Type where Orders wait to be prepared. Multiple Section KVS Types can be configured to represent the different areas where meals/drinks are prepared. For example, meals, salads/sides, desserts, etc. Once prepared they can be Bumped to indicate they are ready and available to be served/picked Up.
  • Pass Cooking Time - To be continued ...
  • Section Cooking Time - To be continued ...
  • Section Journal - To be continued ...

 

 

• Horizontal Span - Select to set the number of cells.

• Vertical Span - Select to set the number of cells.

 

Terminal Connection

KVS Pro connects to the swiftpos Back Office in the same way as a swiftpos Touch terminal. In order for this connection to be established, the following will need to be configured:

• Host/IP - Displays/Enter the name of the PC hosting the swiftpos Connect Service. This can be connected locally or over the Internet.

• Tenant ID - Displays/Enter the Tenant ID. This is generally the name of the swiftpos Back Office database to which the terminal normally connects to.

• Access Code - Displays/Enter the Access Code (Database Reference ID) specific to the swiftpos Back Office database configured in Tenant ID above.

• Port Number - Displays/Set the Port to the same one that has been configured here.

• Terminal Number - Displays/Set the Terminal ID assigned to the KVS.

• Auto Reconnect X Secs - Displays/Set the number seconds to lapse before attempting to reconnect to the Host or IP server.

• Send Heart Beat to Connect - Select to ensure a Heart Beat signal is sent to the swiftpos Connect at periodic intervals. This signal is sent to inform the Connect service that the KVS terminal is alive and active.

• Security Policy - Refer to Security Policy Options for more information.

 

 

Logging 

• Full Debug - Select to enable.

 

 

• Visual Debug - Adds a visual panel to KVS which visually displays all events being logged by KVS. The visual debug panel also includes extra logging that is only ever displayed in the visual debug panel. This setting should only be enabled when recommended.

 

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Input Tab      ▲ ▼

 

 

Sections      ▲ ▼

• Input Type
• Bump Box
• Navigation
• Keyboard Mapping

 

Input Type      ▲ ▼

• Input Type - Select from the options available the input device that is most appropriate:

  • Touch and Keyboard - Select to ensure KVS will respond to touch and keyboard input.
  • Touch and RS232 bump box - Select to ensure KVS will respond to different Bump Boxes that are available.

 

 

Bump Box      ▲ ▼

• Notes button will expedite orders - Select to ensure the notes button on the Bump Box can be used to expedite Orders to the front of the queue.

• RS232 Settings - Select to open the RS232 Settings screen and configure.

 

 

Navigation      ▲ ▼

• Navigate Headers/Items - Select from the options available the method of navigation between Orders within the KVS:
  • Navigate Headers - Select to ensure left and right input will navigate forward and back through the Orders while up and down input will move up and down a row of Orders.
  • Navigate Items - Select to ensure left and right input behaves the same as Navigate Headers but up and down input moves up and down the Items of the currently selected Order.

 

Keyboard Mapping (Pro Version Only)      ▲ ▼

This is used to map Keyboard and/or Touch key and/or multi key combinations to each of the KVS functions available.

 

 

• Type - Select from the drop down list one of the following:
  • Standard - Select to ensure the default mapping is applied.
  • Custom - Select to enable the buttons below and allow the mapping of different input to each KVS function. To map, click the button opposite the required KVS function and then type the key that you wish to map the function to.

• Reset Defaults - Select to restore default mappings as per the Standard option.

• Clear All - Select to clear all KVS function mappings.

 

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Categories Tab      ▲ ▼

 

 

Sections      ▲ ▼

• Hidden
• Shown
• Buttons

 

Hidden      ▲ ▼

Lists all the Categories that are currently not selected. Displays their ID, Description and Instructional indicator.

• Add All - Select to add all Categories from the Category List and move them to the Selected Categories List.
• Clear - Select to remove all Categories from the Selected Categories list.
• >/< - Select to either add/remove the selected Category to/from the Selected Categories list.
• Instructions - Toggle select to hide/show Instructional Categories in the grid above.

 

Shown      ▲ ▼

List all Categories that have been selected. Displays their ID, Description and Instructional indicator.

 

 

• Trigger - Select to ensure items assigned to the associated Category, when sold will be sent to the Kitchen/Order Printer or KVS. If unselected, this will ensure that when items in the associated Category are sold at the swiftpos Touch terminal, they will also be sent to the Kitchen/Order Printer or KVS, when sold in the same sale as items that are assigned to Categories that have the Trigger check box selected. Refer HERE for more information.
• I - Displays a tick when the associated Category is an Instructional Category.
• Ex - Select to ensure printing of Products assigned to the associated Category will NOT print. Useful when Kitchens have multiple printers and each required only specific Products to be printed. For example, there could be a pass printer, a grill printer, a salad printer, pizza printer, dessert printer etc. The chefs in these different areas are only interested in the information that is relevant to their area.
• C - Select to select the colour of the font the items ordered in the selected category will be displayed in.
• X - Select to remove the colour selection.

 

Buttons      ▲ ▼

• Trigger All - Select to ensure all Triggers are selected.
• Remove All Triggers - Select to ensure all Triggers are deselected.

 

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Appearance Tab      ▲ ▼

 

 

Sections      ▲ ▼

• Grid Size
• Journal Mode
• Section Journal Summary
• Review Tabs
• Show

Grid Size      ▲ ▼

• Columns/Rows - Displays/Select the number of columns and rows to be displayed in KVS. Maximum of 10 columns and 8 rows.

• Font Size - Displays/Select the size of the font that will be used to display all text associated with Orders in KVS.

 

Journal Mode      ▲ ▼

By default the Standard mode is applied to ensure Orders are displayed on the KVS only after they have been finalised (paid) or saved to a Table/Tab.

• Enable - Select to enable Journal mode, which ensures Orders are displayed on the KVS as soon items have been added to the sales grid at the swiftpos Touch terminal. When running KVS in this mode it is not possible to Bump Orders until they have been paid for at the swiftpos Touch terminal.

 

 

Section Journal Summary      ▲ ▼

 

 

When enabled a Journal Summary will display at the bottom of the Journal Section screen. It displays a count of all Ordered Items assigned to the Category selected. Items counted, are all those pending preparation. That is, if they maybe waiting on other Items to be prepared first, or they have been ordered, but as yet have not been Called Away.

 

Example of a Journal Summary display with the Desserts Category selected

 

• Enable Journal Summary - Select to ensure a Journal Summary is displayed at the bottom of the KVS screen.

• Font Size - Displays/Select the Font Size from drop down list of available sizes.

• Category - Select from the drop down list of Categories the Category that will be used to determine what is summarised in the Journal Summary. In the screenshot above, Desserts was the Category selected.

• Consolidate Category - Select to ensure that a total of all Items for the selected Category is displayed, rather than totals for each Item.

 

Example of a Consolidated Journal Summary display with the Desserts Category selected

 

Review Tabs      ▲ ▼

• Enable Review Tabs - Select to ensure Review tabs are displayed. This allows the viewing ONLY of all other KVS Peripherals connected to the same Table Tracking database

 

Show      ▲ ▼

• Cell Numbers - Select to ensure cell numbers are displayed in each of the cells.

• Credited Items - Select to hide Items than have been Credited.

• Detected Allergens - Select to ensure that when items are detected containing an Allergen, these will be displayed with the Prefix entered below.
  • Prefixed With - Displays/Enter a value that will be used to prefix any Allergens Detected in Items in an Order.

 

 

 

 

• Held Count - Select to ensure the number of Orders held is displayed.

• Instructions - Select to display Instructional Items.
• Items - Select to ensure all items are displayed. If not selected, then only the header information of each Order is visible.

• Short Description - Select to ensure Product Short Descriptions are displayed.

• Bumped Lines - Select to display Bumped Items. Items Bumped will be displayed with a strike-through effect applied.

• Consolidate Lines - Select to consolidate similar lines option determines whether items similar items are kept separate as they are displayed in the sales grid or whether they are consolidated so that any item is only ever listed once per Order with the total quantity of that item for each Order. When this option is enabled all instructions for each item are separated by separator lines.

• Hide Pass Served Lines - Select to ensure that when items have been served these will remain displayed with a strike-through effect applied. This setting only applies when the Pass KVS Type is selected.

• Expedited Status - Select to ensure the text EXPEDITED (in red) is displayed in the background of the Order that has been Bumped.

 

 

• Held Status - Select to ensure the Held status of Orders are displayed.

 

 

• Paid Status - Select to ensure the Paid status of Orders are displayed.

 

 

• Order Time Mode - Select to allow Customers to choose whether the order time displayed in the header of each cell in KVS displays either:
  • The time since the Order was last changed - This is the default and a change to an Order is triggered when an Order is Held/Recalled or Saved to a Table.
  • The time since the Order was created.

 

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Summary Tab      ▲ ▼

 

Sections      ▲ ▼

• Summary Panel 1
• Summary Panel 2
• Extra Information

 

Summary Panel 1      ▲ ▼

• Enable - Select to ensure the KVS summary panel 1 is visible. Once selected, the following options are enabled for selection:
  • Current Orders - Select to ensure totals of all current Orders are displayed in the KVS summary panel. That is Orders that have NOT been Bumped.
  • Daily Total - Select to ensure totals of all Orders since the start of Trading are displayed in the KVS summary panel.
  • Instructions - Select to ensure Instructional Items are also displayed in the KVS summary panel.
  • Start of Day - Displays/Set the time of day that the Show Daily Total option will use to determine which Orders are displayed in the KVS summary panel.

• Filter Types - Select one of the following Order types:
  • Eat In
  • Take Away
  • Pick Up
  • Delivery
  • Drive Through

 

Summary Panel 2      ▲ ▼

• Enable - Select to ensure the KVS summary panel 2 is visible. Once selected, the following options are enabled for selection:
  • Current Orders - Select to ensure totals of all current Orders are displayed in the KVS summary panel. That is Orders that have NOT been Bumped.
  • Daily Total - Select to ensure totals of all Orders since the start of Trading are displayed in the KVS summary panel.
  • Instructions - Select to ensure Instructional Items are also displayed in the KVS summary panel.
  • Start of Day - Displays/Set the time of day that the Show Daily Total option will use to determine which Orders are displayed in the KVS summary panel.

• Filter Types - Select one of the following Order types:
  • Eat In
  • Take Away
  • Pick Up
  • Delivery
  • Drive Through

 

Extra Information      ▲ ▼

• Alignment - Select from the drop-down list one of the options listed.
• ShowTotal Items On Order - Select to show.
• Show KVS Times - Select to show.

 

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Colours Tab      ▲ ▼

 

Sections      ▲ ▼

• Scheme
• Custom Colour Selection

 

Scheme      ▲ ▼

• Scheme - Select from the drop down list one of the following:
  • Dark - Select to ensure the standard Dark colour theme is applied.
  • Light - Select to ensure the standard Light colour theme is applied.
  • Custom - Select to ensure the colour buttons are enabled in the section below, to allow for customised colour choices to be made.

 

Custom Colour Selection      ▲ ▼

Select a colour button to open the Colour prompt to change the colours of the selected Item.

 

 

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Behaviour Tab      ▲ ▼

 

 

 

Sections      ▲ ▼

• User
• Software
• Print
• View Orders
• Menu Board

 

User      ▲ ▼

 

• Allow bump of Individual Items - Select to ensure the Bumping of individual items in an Order can take place. When NOT selected only entire Orders can be Bumped.

• Allow bump of Held Sales - Select to ensure the Bumping of held sales.

• Keyboard number to BUMP cell number - Select to ensure that an Order can be bumped by selecting the Order's cell number on a Keyboard or Bump Box. When NOT selected then the Bump button will need to be selected.

• Keyboard number to SELECT cell number - Select to ensure that an Order can be selected by selecting the Order's cell number on a Keyboard or Bump Box. When NOT selected then the Order/Cell will need to be selected.

 

Software      ▲ ▼

• Keep X days of records - Select to ensure old KVS records are deleted at start up and specify the number of days of KVS history to keep.

 

 

• Automatic Restart - Select to reboot the KVS at a specified time each day.
  • Bump All Orders on Automatic Restart - Select to ensure all Orders are bumped when KVS is restarted automatically.

 

 

• Print Groups must be called away - Select to ensure that Products will only be displayed once they have been Called Away.

• Called Away Starts Item Timer - Select to enable.

• Limit recalling of bumped Order to last XX - Select/Enter the appropriate limit.

• Prompt to Move/Expedite Order - Select to ensure a Enter Cell Number prompt is displayed to allow for the moving of Kitchen Orders to alternative positions on the KVS when Expediting.

 

 

 

 

• Display Newest Order First - Select to ensure new Orders are displayed ahead of older Orders. Basically this is achieved by ensuring that all new Orders are automatically Expedited.

 

 

Print      ▲ ▼

• Completed Orders - Select to ensure bumped Orders will be printed to a Complete Bump Printer.

• Individual Items/Orders - Select to ensure bumped Items will be printed to a Bump Item Printer.

 

View Orders      ▲ ▼

• Select one of the following Order Types to ensure these are displayed:
  • Eat In
  • Take Away
  • Pick Up
  • Delivery
  • Drive Through

 

Menu Board      ▲ ▼

• Send New Orders to Menuboard - Select to ensure Orders that are Pending, Ready or On Hold are sent to the Menu Board's Call Item display. Once configured, a Call Item will need to exist on a Menu Board with the Display Type and Sort Order options selected. When this option is selected the Display option below will become available.
  • Display - Select from the drop down list what will be displayed on the Menu Board:
    • Booking Name
    • Order Name
    • Table Number
    • Auto Number

 

 

• Update Menuboard for Bumped Orders - Select to ensure Bumped Orders are sent to the Menu Board's Call Item display. When selected the Display option below will become available
  • Display - Select from the drop-down list what will be displayed on the Menu Board:
    • Booking Name
    • Order Name
    • Table Number
    • Auto Number

• Use serve function to send transactions to Menu board - Select to ensure Orders can be "served" to the Menu Board before they are Bumped. A blue "serve" button is displayed on the main KVS and will send the Order information to the Menu Board without having to Bump the Order first. Once the Order is served, the Order can then be Bumped and it is then removed from the Menu Board.

 

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Printing Tab      ▲ ▼

This tab is used to add/configure/manage KVS Peripherals in the form of pagers and/or printers.

 

Sections      ▲ ▼

• Printer Peripherals
• Buttons

 

Printer Peripherals     ▲ ▼

The grid displays a list of KVS specific peripherals along with their Type and Description.

 

Buttons      ▲ ▼

• Add - Select to open the Add New Peripheral screen to add a KVS specific peripheral.

• Edit - Select to edit the peripheral selected in the grid. Once selected a peripheral specific screen will be displayed allowing for the peripheral to be configured/edited. An example of which, can be seen below for the Complete Bump Printer:

 

 

Refer to Kitchen Printer Settings for more information on the setting options available to be configured.

 

• Delete - Select to delete the selected peripheral.

 

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Add New Peripheral Screen      ▲ ▼

 

 

This screen is accessed by selecting the Add button in the Printing tab.

 

• Peripheral Type - Select from the drop down list one of the KVS specific available peripherals. Once selected, a peripheral specific screen will be displayed allowing for the peripheral to be configured.
  • Bump Item Printer - Select to print individual Items that have been Bumped.
  • Complete Bump Printer - Select to print entire Orders that have been Bumped. Useful for Venues that want to print to the Pass.
  • Pager System - Select to ensure a Pager System is activated once an Item is Bumped. Once selected, select from the drop down list one of the Pager Systems currently supported. These can be found here.

• Description - Display/Enter an appropriate description for the peripheral being added.

 

 

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Order Alerts Tab      ▲ ▼

 

Sections      ▲ ▼

• Order Time Alerts
• Miscellaneous Alerts

 

Order Time Alerts      ▲ ▼

• Warning Time - Displays/Enter the amount of time in minutes, an Order can display on the KVS before it starts flashing red. This is used to ensure Orders are completed in a timely manner. When a time of 0 minutes is entered, no warning is given.

• Warning Sound - Select a sound to play when the Warning Time is exceeded.

• Flash Time - Select to ensure the time flashes when the Warning Time is exceeded.

• Flash Header - Select to ensure the header flashes when the Warning Time is exceeded.

• Reset timer when bumping print group - Select to ensure the Warning Time is reset when the Print Group has been Bumped.

• New Order Sound - Select a sound to play when a new Order is sent to the KVS.

• Changed Order Sound - Select a sound to play when a KVS Order is changed. An Order is flagged as changed when a Table Order is changed or new Items are added to it.

 

Miscellaneous Alerts      ▲ ▼

• Announce order via Text To Speech - Select to enable the announcing of Orders using Text to Speech. When selected, the text specified in the Script field will be announced in the voice selected in the Voice field, when an Order is Bumped.
  • Voice - Select from the drop down list of Windows' inbuilt voices to select the desired voice to be used for the announcing of Bumped Orders.
  • Script - Displays/Enter the text that will be converted to speech (in the voice selected above) to announce Bumped Orders. The [OrderId] will be replaced with the Spoken option selected below.
  • Spoken - Select from the drop down list one the following:
    • Booking Name
    • Order Name
    • Table Number

 

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Customer Alerts Tab      ▲ ▼

 

 

Customer Alerts will only be sent when the following criteria are met:

• Ensure the Function Customer Alert POS Key is added to the appropriate Layout using the Keyboard Designer.
• Ensure a KVS Peripheral is be added to the swiftpos Touch terminal.
• Ensure the Send To KVS setting is set to True.
• Ensure a Type below is selected. That is either Pager, SMS or Email.

 

 

 

 

Sections      ▲ ▼

• Type
• Email SMTP Settings
• SMS Settings

 

Type      ▲ ▼

Select from one or more of the following:

• Pager
• SMS
• Email

 

Email SMTP Settings (Pro Version Only)      ▲ ▼

• Outgoing server - Displays/Enter the domain name (host) or IP address of the SMTP server (email server for outgoing email) that will send emails. For example : mail.swiftpos.com.au. or 192.168.1.100.

• Sender Name - Displays/Enter the name that will appear in the From field of the email.

• From Email Address - Displays/Enter the email address that will appear as the return email address of the emails. This has to be a valid email address on the email server that is sending the emails.

• Username/Password - Displays/Enter the User Name and Password. If an Exchange Server is being used, then the Username entered must include the domain name and Username. For example: Samford\User1.

 

 

• Message - Displays/Enter the default message that will be sent out as part of the body of emails sent.

The following variables are available for use when configuring the appropriate message to be sent.

• {CUSTOMER NAME}
• {ORDERNUMBER}
• {TABLENUMBER}
• {BOOKING NAME}

 

 

An example is : Hi {BOOKING NAME}, your order {ORDERNUMBER} is ready and can be picked up from the counter.

• Subject - Enter the subject of the Message.

• Port - Displays/Enter the port number for the SMTP server connection. Port 25 is generally the default SMTP port. If Gmail SSL is being used then SSL works on port 25 and may not work on port 465 as the Gmail documentation recommends.

• SSL Encryption - Select to ensure SSL encryption is to be used when sending emails.

• Test Email - Select to send a test email to a specified email address, using the SMTP settings configured.

 

SMS Settings (Pro Version Only)    ▲ ▼

 Configure these settings to SMS Customers/Members alerts every time an Order/Item is Bumped.

 

 

• SMS Provider - Select from the drop down list the Venues current SMS Provider.

 

 

• Country Code - Displays/Enter the Country Code.

• Message - Displays/Enter the default message that will be sent out.

The following variables are available for use when configuring the appropriate message to be sent.

• {CUSTOMER NAME}
• {ORDERNUMBER}
• {TABLENUMBER}
• {BOOKING NAME}

 

 

An example is : Hi {BOOKING NAME}, your order {ORDERNUMBER} is ready and can be picked up from the counter.

• Log All SMS Sends - Select to enable.

 

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