What To Consider
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      1. swiftpos Help Guides
      2. KVS
      3. What To Consider

      What Is New?

      KVS

       

      Subjects      ▼


       

      Available In?     ▲ ▼

      • swiftpos v10.76+

       

      To Be Considered      ▲ ▼

      • Kitchen Layout and Workflow

        • Understand the kitchen structure: sections (e.g., grill, pizza oven) and passes (where food is handed over).
        • Plan how items will flow between sections and passes to match the Venue’s operational needs.

      • Category Configuration

        • Configure triggered and non-triggered categories:
          • Triggered items always appear on KVS.
          • Non-triggered items only appear if sold with a triggered item.
        • This affects what appears on each screen and helps coordinate timing.

      • Staff Training

        • Staff need to understand:
          • The new routing logic.
          • How to interpret KVS screens.
          • How to manage timing (e.g., delaying pizza if steak is well done).

      • Appearance and Interface Setup

        • Configure the appearance panel to suit the Venue’s needs.
        • Customize item visibility, bumping behaviour, and screen layout.

      • Testing and Validation

        • Before going live, test the configuration thoroughly:
          • Ensure items route correctly.
          • Validate that timing and coordination between sections work as expected.

      • Future Scalability

        • Dynamic KVS is designed to scale with evolving workflows.
        • Consider how future changes (e.g., adding new sections or menu items) will be managed.

       

      What Is New?      ▲ ▼

       

      Auto Call Away      ▲ ▼

      Print Groups (referred to as Courses in KVS) can now be Auto Call Away enabled in BackOffice and thus eliminate Courses to be manually called away. Refer HERE for information on the Call Away feature.

       

      Available Servings      ▲ ▼

      This has now been extended to include KVS and allows available servings to be set and managed from within KVS. Refer HERE for information on how to configure KVS for Available Servings.

       

      Notes ...

       

      Available Servings can only be enabled when the Dynamic option has been selected in the Type drop-down list HERE.

       

      Courses      ▲ ▼

      KVS now offers advanced management of Table service orders by providing separate tabs for each configured course (also known as a Print Group in swiftpos Back Office). This allows for an improved interaction with Call Away, as well as a new Working step and timers that are course specific. Refer HERE for information on how to configure KVS for Courses.

       

      Notes ...

       

      Courses can only be enabled when the Dynamic option has been selected in the Type drop-down list HERE.

       

      Dynamic Mode      ▲ ▼

      This is an enhanced and truly flexible version of the swiftpos' existing Kitchen Video System (KVS). It is designed to modernize and streamline kitchen workflows by allowing more complex and customizable routing of food preparation tasks.

      It allows multiple KVSs to communicate and share the details of Orders, as well as extending the capabilities of Sections/Passes allowing for unlimited Passes and the sharing of workflows across all sections.

         

        What Is Not Supported?      ▲ ▼

        • Cooking Times - Dynamic KVS is currently designed for less time-sensitive kitchens, meaning it does not yet support advanced scheduling or time-slot-based cooking workflows.

         

        What Is Required?      ▲ ▼

        • Venues will need to be registered for the KVS Professional in order to be able to access to this feature. Email registrations@swiftpos.com.au to obtain the appropriate registration.

        • Ensure the Dynamic option is selected in the Type drop-down list HERE.

        • Ensure Items/Products are assigned to their respective Category.

        • Ensure Categories are configured to either trigger or not. Refer HERE for more information.

        • Configure KVSs as either a Pass or a Section and Pass Setup

          • Define sections (For example, grill, pizza oven) and passes (where food is handed over for service).
          • Configure routing logic between sections and passes.

        • Appearance Panel Adjustments

          • Configure appearance settings to reflect the new dynamic workflow.
          • Configure item visibility and bumping behaviour.

         

        What Is Supported?      ▲ ▼

        • Auto Call Away

        • Available Servings

        • Item/Product Routing based on Categories and Triggers.

        • Preparation Times provide feedback on preparation timing and supports passes and sections. 

        • Courses
        • Dynamic And Standalone Modes - Going forward, Dynamic and Standalone modes will only be supported. Standalone mode is currently not available, however it will be coming soon. For the time being the existing Types are still supported but will be phased out in the future.
        • Routing - Routing from Section → Section → Pass, enabling complex workflows beyond the traditional single-pass setup.

         

        When Is It Used?      ▲ ▼

        • When the Kitchen Has Multiple Sections

          • Ideal for venues with distinct kitchen areas (e.g., grill, pizza oven, fryer) that need to coordinate food preparation.
          • Dynamic KVS allows routing from section to section to pass, enabling better synchronization.

        • When Coordinated Meal Timing Is Important

          • For example, if a steak is ordered well-done and a pizza is ordered in the same sale, the pizza oven staff can delay cooking until the steak is nearly ready.
          • This ensures all meals are served together, improving customer experience.

        • When the Venue Has Outgrown the Traditional “Pass” System

          • Traditional KVS systems are limited to a single pass, which can be restrictive.
          • Dynamic KVS removes this limitation, allowing for multiple passes and serving stations.

        • When the Venue Wants to Avoid Multiple Databases

          • Previously, venues needed separate databases for each restaurant or section.
          • Dynamic KVS simplifies this by supporting complex routing within a single system.

        • When the Venue Operates a Less Time-Sensitive Kitchen

          • Dynamic KVS is currently best suited for standard kitchens that don’t rely on strict booking times or advanced scheduling.

        • When the Venue Wants to Modernize Operations

          • Dynamic KVS introduces a more configurable and scalable system, aligning with modern hospitality needs.

         

        Passes/Sections     ▲ ▼

        With Dynamic mode selected, KVS allows for more flexible routing of Orders between Sections, Passes and Serving Stations, as well as the sharing of Order details and statuses across these.

         

        Toolbar Buttons      ▲ ▼

         The toolbar (Bump bar) at the bottom of the KVS screen has been enhanced to allow for the showing/hiding of the button options available. For example, Recall Bump, Hold, Recall Hold, etc. Refer HERE for more information.

         

        Auto Call Away


        Key Concepts and Features

        • Sections and Passes
          • Sections represent specific kitchen areas (e.g., grill, pizza oven).
          • Pass is the final stage where food is handed over to front of house staff for service.
          • Dynamic KVS allows routing from section to section to pass, enabling more complex workflows.
        • Category Triggers
          • Items can be triggered or non-triggered.
          • Triggered items always appear on the KVS.
          • Non-triggered items only appear if accompanied by a triggered item in the same sale.
        • Improved Workflow
          • Helps synchronize cooking times across sections (e.g., pizza and steak ready at the same time).
          • Reduces the need for separate databases per restaurant location.
        • Appearance and Configuration
          • New appearance settings and item selection options.
          • Streamlined setup with plans to support only two modes: standalone and dynamic.


        In essence, Dynamic KVS is a smarter, more adaptable kitchen display system that enhances coordination, reduces limitations of older systems, and supports modern kitchen operations.


         

        What Is Supported?      ▲ ▼

        • Improved Appearance Panel

          • Updated interface for managing item display and routing.
          • Includes new options for selecting items that have made it to KVS from Touch.

        • Standalone Mode Support

          • Alongside Dynamic mode, Standalone mode is still supported for simpler setups.

        • Streamlined Setup

          • Designed to reduce the need for multiple databases per location.
          • Simplifies configuration for multi-section kitchens.

         

        End of Article      ▲