KVS
Subjects ▼
Understanding Categories And Triggering In KVS? ▲ ▼
Why Categories?
Like Kitchen/Order printers, KVS is predicated on Categories. Categories in KVS are used to determine to which KVS, Items/Products are sent to and displayed. Refer HERE for more information on Categories.
Items/Products that are ordered/sold in Touch, will potentially only display on a KVS if the Category, the Items/Products are in, is listed in the Shown section of the Categories tab. The displaying of those Items/Products will depend on whether the Category has T (Trigger) option selected or not. Refer HERE for more information.
Why Triggers?
Like Kitchen/Order printers, Triggering refers to a Category that has the T (Trigger) option selected in the Shown section of the Categories tab. A Category can only be Triggered if it is listed in the Shown section of the Categories tab. A Category can either be Triggered or not.
Why Have Categories Selected But Not Triggered?
To ensure Items/Products are sent to the KVS when ordered/sold, an Item/Product needs to be either in:
- A Category that has the T (Trigger) option selected.
OR - A Category that is listed in the Shown section of the Categories tab and be in the same order/sale as another Item/Product that is in a triggered Category.
It is often asked as to why is it that a Category is listed in the Shown section of the Categories tab but does not need to have the T (Trigger) option selected. The following example is possibly the best way to explain why.
Example
A patron places an order for a coffee and cake. A KVS (Section type) is configured for the barista's preparation area and a KVS (PassBumped type) is configured for the serving counter. Staff serving will need to know when the coffee is ready in order to serve it together with the cake. The coffee is assigned to the Hot Beverage Category and the cake is assigned to the Cakes & Treats Category. The Categories tab in both KVSs will look as follows:
| Barista Section | Serving Counter |
|
|
Notes ...
In this example, the Show Bumped Lines option is selected in the Appearance tab of the Serving Counter's KVS. It is NOT selected in the Appearance tab of the Barista's KVS.
When paid for, the order/sale for the coffee will appear on the Barista's KVS as follows:
The same order/sale will NOT appear, as yet, on the Serving Counter's KVS. Only when it is bumped by the Barista will it appear as follows on the Serving Counter's KVS:
Serving staff can now plate the cake and serve it along with the coffee. Once served it is then bumped from the Serving Counter's KVS and will no longer be visible on that KVS.
End of article ▲