Skip to content
English
Raise Request Customer portal
  • There are no suggestions because the search field is empty.

Configure A Paging System

Touch - How To

This outlines the How To Configure A Paging System in Touch POS.

 

How To?      ▲ ▼

If patron alerts are to be sent when:

  • An entire order is bumped in KVS, then in KVS:
    • Ensure the Customer Alerts tab has been configured as is appropriate for the Venue.
    • If alerts are to be sent via email, then ensure the Email SMTP Settings have been configured.
    • If alerts are to be sent via a pager, then ensure a Pager System has been added to a Touch POS device as a peripheral.
    • If alerts are to be sent via SMS, then ensure a SMS Settings have been configured.
    • Ensure the Customer Alert (#580) POS Key has been added to the Keyboard layout, of the Touch POS device that will be sending alerts. Ensure it is configured as follows:
      • The Send Alert From KVS option is enabled.
      • The Send Alerts Using option is set to:
        • None, if a Holman type pager system is being used.
        • Mobile Number, Email Address or Pager Number.
      • The Do not prompt for Pager Number option is NOT selected if the Venue is using a Pager System that is 

        designed to operate without a pager number being provided. For example, this will apply to a Holman type pager, as it uses the Swiftpos Table number or EGM identifier instead.

  • An order is completed in Touch POS, then:
    • If alerts are to be sent via email, then ensure the Email tab has been configured.
    • If alerts are to be sent via a pager, then ensure a Pager System has been added to a Touch POS device as a peripheral.
    • If alerts are to be sent via SMS, then ensure a SMS tab has been configured.
    • Ensure the Customer Alert (#580) POS Key has been added to the Keyboard layout, of the Touch POS device that will be sending alerts. Ensure it is configured as follows:
      • The Send Alert From KVS option is NOT enabled.
      • The Send Alerts Using option is set to:
        • None, if a Holman type pager system is being used.
        • Mobile Number, Email Address or Pager Number.
      • The Do not prompt for Pager Number option is NOT selected if the Venue is using a Pager System that is designed to operate without a pager number being provided. For example, this will apply to a Holman type pager, as it uses the Swiftpos Table number or EGM identifier instead.

 

End of article      ▲