Configuration Tabs

OrderAway Profiles

A Profile's configuration tabs is accessed by selecting the name of the Profile in the OrderAway Profiles screen. Refer to How To Access The Configuration Tabs for more information.

 

 

---

Subjects      ▼

• What Is It Used For?
• What Is Required?
• Tabs
  • Appearance
  • Confirmation
  • Events
  • Member
  • Payment
  • POS
  • Profile
  • Receipt
  • Service
  • Trading Periods

• Screens
  • Add Trading Period
  • Edit Trading Period

---

What Is It Used For?      ▲ ▼

This is used to configure OrderAway Profiles. Refer to How To Configure OrderAway for more information.

 

---

What Is Required?      ▲ ▼

• When configuring OrderAway for a Venue, the following will need to be considered:
  • Ensure the Payments have been configured. Refer to Payments for more information.
  • Ensure the Trading Periods have been configured. Refer to Trading Periods for more information.

 

---

Appearance Tab      ▲ ▼

 

 

Used to configure the available options to Venues, to be able to customise the appearance of OrderAway in a way in which they would prefer it to be presented to their patrons.

• Title - Displays/Enter a title that will be appear in the Header section above the Navigation bar. Generally, this would be the Venue name or the name of the Location within the Venue.

 

 

• Sections
  • Colours
  • Logos & Backgrounds
  • URLs
  • Layouts & Products

 

Colours Section      ▲ ▼

Select from the colour options available to set the colours as required:

• Action
• Navigation bar
• Cancel
• Menu text

 

 

An example of the result of colour choices selected

 

Logos & Backgrounds Section      ▲ ▼

• Header Background
  • Select - Displays/Select the image that will appear in the header section above the Navigation bar.
  • Remove - Select to remove the image currently selected.

• Logo
  • Select Logo - Displays/Select the image that will appear in the header section above the Navigation bar.
  • Remove - Select to remove the image currently selected.

 

 

• Menu Background
  • Select Logo - Displays/Select the image that will appear as the background image in the menus.
  • Remove - Select to remove the image currently selected.

• Back Link Text - Displays/Enter the text to replace the default Back text, that will display when navigating menus and a patron wants to navigate to the previous menu they last visited. When appropriate the text is displayed in the top left-hand corner. For example in the Checkout screen.

• Enable V2 UI - Select to ensure OrderAway's UI version 2 and 3 are enabled.

• Enable V3 UI - Select to ensure OrderAway's UI version 3 is enabled. The Enable V2 UI option above MUST also be selected.

 

With ONLY the Enable V2 UI option selected.

 

 

With BOTH the Enable V2 UI & Enable V3 UI options selected.

 

 

URLs Section     ▲ ▼

• Terms and Conditions URL - Displays/Enter the URL that will be displayed when the Terms and Condition menu option is selected in the Navigation bar.

• Privacy Policy URL - Displays/Enter the URL that will be displayed when the Privacy Policy menu option is selected in the Navigation bar.

 

Layouts & Products Section     ▲ ▼

Displays/Select the images for Menus (Keyboard Layouts) and/or Products.

• Upload image for - Select from the drop down list one of the following:
  • Layout - Select this option to ensure the ID assigned below is associated with either the ID of a Keyboard Layout OR the ID of the Product Family, depending on the Menu Mode selected here.
    • Layout ID - Displays/Enter the ID of the Keyboard Layout.
    • Layout Image
      • Select - Select to locate and select an image for the Layout ID entered.
      • Remove - Select to remove the image currently assigned to the Layout ID entered.
  • Product - Select this option to ensure the ID assigned below is associated with the PLU of a Product.
    • Product Code - Displays/Enter the Product Code of the Product.
    • Product Image
      • Select - Select to locate and select an image for the Product Code entered.
      • Remove - Select to remove the image currently assigned to the Product Code entered.

• Product Image Size - Select from the drop down list of options available to adjust the size of the Product images displayed in the menus.

• Product Image Shape - Select from the drop down list of options available to adjust the shape of the Product images displayed in the menus.

 

---

Confirmation Tab      ▲ ▼

 

 

• Send Order Success Message - Select to provide patrons with the option to select how they wish to receive their Order confirmation message. Once selected the following settings will be available:

 

 

• Send Order Success Message continued ...
  • Send SMS - Select to send via SMS. Once selected the following settings will be available:

 

 

Configure the above to suit the Venue's requirements.

 

• Send Order Success Message continued ...
  • Send Email - Select to send via Email. Once selected the following settings will be available:

 

 

Configure the above to suit the Venue's requirements.

 

• Ready By - Select to set the time in minutes an Order will take to prepare. Once selected the following settings will be available:

 

 

• Ready By continued ...
  • Patrons will be presented with a Ready By line in the confirmation screen:
    • When this option is selected, OR
    • When the Order is scheduled.

 

 

Example of the Ready By line patrons will see.

 

• Default Error Message - Displays/Enter the default message patrons will see when an error is encountered. It is recommended to include a contact number for support.

• Enable Order Confirmations To Venue - Select to send Orders and errors to Venue.

• Order Confirmations To Venue - Displays/Enter the Venue's email address to which Orders and errors can be sent.

• Order Barcode - Select to generate a QR Code for the submitted Order. It can then be used to scan and retrieve the Order at the swiftpos Touch Terminal. Once selected the following settings will be available:

 

 

• Order Barcode continued ...
  • Order Barcode Message - Displays/Enter the message patrons will see when they submit the Order and a QR Code for the Order is generated.

 

 

Example of a QR Code and message generated at the time an Order is submitted.

 

---

Profile Tab      ▲ ▼

 

 

• Enable OrderAway - Select to allow In-Venue and remote Ordering/Selling of Products via OrderAway using the URL displayed below.

• OrderAway URL - Displays the selected Location's URL that provides access to that Location's OrderAway Menus.
  • Copy URL - Select to copy the URL to clipboard to paste into a browser.
  • Open URL - Select to open the URL and launch the OrderAway Profile.

• Name - Displays/Enter the name of the selected Profile.

• Description - Displays/Enter the description for the selected Profile.

• Clone From Default Profile – Select to overwrite all the current settings for the selected Profile and clone the settings from the Default Profile. Refer to How To Clone A Profile for more information.

 

 

---

Events Tab      ▲ ▼

 

 

 

Used to record upcoming Events for which a specific URL can be sent to patrons, so that they are able to place orders in advance of the Event. For example, Performing Arts Venues can provide their patrons with a URL so that they can place orders in the days prior to the Event. Then, on the Event day, patrons can quickly pickup their order without having to queue and pay for their order. This feature allows for a higher turnover of orders for the Venue, and hopefully a more enjoyable experience for patrons.

 

• Add - Select to add an upcoming Event.
• ID - Displays/Enter the unique code to be assigned to the Event. The code entered will then be suffixed to the OrderAway URL that will be sent to patrons. The qualifier used in the suffix is ?eventCode=. For example:
  
  https://test.swiftpos.com.au/OrderAway/bngrestaurant?eventCode=QPAC001
• Event - Displays/Enter the name of the Event being added.
• Layout ID - Displays/Enter the Keyboard Layout ID patrons will be presented with as the Home menu.
• Order Allowed Until - Displays/Enter the date/time after which patrons will no longer be able to place orders.
• Submit Orders At - Displays/Enter the date/time, the orders placed by patrons will be submitted. That is, sent to Touch, so that they can be processed by staff in preparation for the Event.
• Header Image - Displays/Set the image to be displayed for the Event in the Header background image.
  • Select - Select to open the Upload Event Image and select an image.
  • Image - If an image is displayed, select it to open the Upload Event Image and remove the image.

 

 

• Edit / Delete - Select to edit or delete an Event.

 

Patron Experience      ▲ ▼

For patrons the Event Name will be displayed above the navigation bar. For example:

 

 

---

Member Tab      ▲ ▼

 

 

• Allow guest orders - Select to allow non-Members to place/submit Orders/Sales. If selected, ensure a value has been entered against the Member for guest orders setting in the POS tab.

• Allow member sign In - Select to allow for the signing in of Members when placing Orders. This will ensure Members are offered Member Pricing and are able to earn/redeem Loyalty Points. Once selected the following settings will be available:

 

 

• Allow member sign In continued ...
  • Force login prompt - Select to ensure the Member login prompt is displayed when OrderAway is initially loaded. Once selected the following settings will be available:
    • Allow to continue as guest - Select to ensure that patrons can continue to use OrderAway menus as a Guest and not have to login as a Member.
  • Use a specific member price level - Select to ensure the Member Price Level set will be used for all signed in Members. Once selected the following settings will be available:
    • Member price level - Select the Price Level to be applied to all Members. The default value of -2 ensures pricing is deferred to swiftpos to determine, which would normally be the normal price.

• Allow member sign In continued ...
  • Use a specific member price level - Select to ensure the Member Price Level set will be used for all signed in Members. Once selected the following settings will be available:

 

 

• Allow member sign In continued ...
  • Use a specific member price level continued ...
    • Member price level - Select the Price Level to be applied to all Members. The default value of -2 ensures pricing is deferred to swiftpos to determine, which would normally be the normal price.

 

 

---

Patron Experiences      ▲ ▼

• With Allow guest orders SELECTED and Allow member sign in NOT SELECTED.

 

 

• With Allow guest orders SELECTED and Allow member sign in SELECTED.

 

 

• With Allow guest orders SELECTED and Allow member sign in SELECTED and Force login prompt SELECTED.

 

 

• With Allow guest orders NOT SELECTED and Allow member sign in SELECTED.

 

 

• With Allow guest orders NOT SELECTED and Allow member sign in SELECTED and Force login prompt SELECTED.

 

 

---

Payment Tab      ▲ ▼

 

 

• Card Payment - Select to enable the payment of Orders using a card. This will require the Payments to be configured. Once selected the following settings will be available:

 

Configure the above to suit the Venue's requirements

 

• Card Payment continued ...
  • Media No - Displays/Enter the Media No the payment will be assigned to when the Order is submitted.

• Card Payment continued ...
  • Online Payment Fee
    • PLU Number - Displays/Enter the PLU Number the payment fee will be assigned to when the Order is submitted.
    • Description - Displays/Enter the description for the payment fee.
    • Percentage - Displays/Set the percentage to be applied to the total value of the Order that will be charged as the payment fee. This can be used in conjunction with the Fixed Value.
    • Fixed Value - Displays/Set the value to be a charged as the payment fee. This can be used in conjunction with the Percentage.

• Card Payment continued ...
  • Online Payment Discount
    • Card - Select from the drop down list one of the following:
      • None - If selected this will effectively ensure no Discount is applied.
      • American Express - If selected the Discount will be applied to all American Express cards. That is, a card having a valid 15 digit card number, and beginning with either 34 or 37.
      • Mastercard - Bankwest - If selected the Discount will be applied to all Bankwest Mastercards. That is, a card having a valid 16 digit card number, and beginning with either 528013, 540482, 543568, 512127 or 560267.
    • Discount ID - Displays/Enter the ID of the predefined Discount (in Back Office) that this discount will be assigned to. This will be used for reporting purposes.

 

 

• Card Payment continued ...
  • Online Payment Discount continued ...
    • Discount ID continued ... Ensure the Back Office Discount has the:
      • Web Enabled option selected.
      • Auto Apply Discount option selected.
      • Dates and Times selected for a Date/Time range..

 

 

• Card Payment continued ...
  • Online Payment Discount continued ...
    • Description - Displays/Enter the description for the Discount that the patron will see within OrderAway and on their receipt.
    • Percentage - Displays/Set the percentage of Discount to be applied to the total value of the Order. For example, 10%. This can be used in conjunction with the Fixed Value.

 

 

• Card Payment continued ...
  • Online Payment Discount continued ...
    • Fixed Value - Displays/Set the value of the Discount. For example, $5.00. This can be used in conjunction with the Percentage.

 

 

• Card Payment continued ...
  • Online Payment Discount continued ...
    • Refer to How To Configure Online Payment Discounts for more information.

 

• Submit Without Payment - Select to ensure patrons can select a PAY ON PICKUP option when they proceed to checkout in OrderAway. Refer to How To Configure Submit Without Payment for more information. Once selected the following settings will be available:

 

 

• Submit Without Payment continued ...
  • Change 'Pay Later' button text - Displays/Enter the text a patron will see that is associated with the Submit Without Payment option.
    • If NO TEXT IS ENTERED, then the default text a patron will see, will depend on the current saved configuration. That is:
      • PAY ON PICKUP – When the Pickup option is selected in the Service tab.
      • PAY LATER – When the Delivery option, along with the Free Text option is selected in the Location Type drop down list in the Service tab.
      • PAY ON DELIVERY – When the Delivery option, along with the Address option is selected in the Location Type drop down list in the Service tab.
        • PAY LATER When QR Code Ordering is being used. That is a Location Suffix is included in the the OrderAway URL.
    • If TEXT IS ENTERED, then a patron will only see it when either:
      • The Delivery option along with the Free Text option is selected in the Location Type drop down list in the Service tab.
      • QR Code Ordering ordering is being used. That is a Location Suffix is included in the the OrderAway URL.

 

• Enable Voucher Redemption - Select to enable and to offer patrons the option of redeeming Gift Cards/Vouchers.

 

• Member account charge - Select to allow Members to be able to pay by charging to an Account. Once selected the following settings will be available:

 

 

• Member account charge continued ...
  • Enable swiftpos account charge processing - Select to ensure that Orders paid for by charging to an Account are processed by swiftpos and posted to the Member's Account. If left unselected, then configure the remaining settings to enable non-SwiftPOS accounts to be charged.

 

Example of the Charge Account option being displayed when the Enable swiftpos account charge processing option is selected

 

 

• Member account charge continued ...
  • Media No - Displays/Enter the Media No the payment will be assigned to when the Order is submitted. If the Enable swiftpos account charge processing option above is selected, enter the default Account Charge Media 90 here.
  • Membership system invoice description - To be continued ...
  • Membership system invoice location ID - To be continued ...
• Non-SwiftPOS Membership/Account Types - To be continued ...

• Points charges/redemptions - Select to allow Members to charge/redeem Points. Once selected the following settings will be available:

 

 

 

• Points charges/redemptions continued ...
  • Media No - Displays/Enter the Media No the charge/redemption will be assigned to when the Order/Sale is submitted.
  • Account number - Displays/Enter the Account number to be used for the Loyalty system.

• Enable Multi-points buckets - Toggle select to enable/disable the charging/redemption use of ensure the points can be charged/redeemed using multiple points accounts.
  • When NOT SELECTED:
    • The first ePurse Points Account returned by NetPOS will be displayed to the patron, along with the balance.
    • The Media No configured above will be used when the Order/Sale is submitted. That is, it should be:
      • 529 for swiftpos Points.
      • 156 for Gaming Points.
      • 157 for ePurse Points (if an ePurse Points Account is the first one being returned).
  • When SELECTED:
    • Displays all the patron's Points Accounts returned by NetPOS that cane be charged to/redeemed from. Some Points Accounts might only be for display/accruing purposes. The patron's Points Accounts returned by NetPOS will be listed as a drop down list in the checkout:

 

 

• When SELECTED continued ...
  • The Media No configured above will be ignored, as it will automatically be determined.

 

---

POS Tab      ▲ ▼

 

 

• Redirect Orders - Select to enable the option of overriding the default Location, an OrderAway instance is assigned to. The default Location's ID is displayed in brackets (3). This may prove to be useful when there is a need to redirect OrderAway Orders/Sales to another Location as a result of diminished Orders/Sales traffic at the default Location. Once selected the following settings will be available:

 

 

• Redirect Orders continued ...
  • Select from the drop down list of Locations, the Location to which all OrderAway Orders/Sales, for the default Location, will be redirected to. Once activated an Orders redirected will appear in Touch with a prefix LXXXX, where XXXX is the ID of the Location from which the Order originated (that is, NOT the redirected To Location, but the From Location). For example:

 

 

Example of an OA Order in Touch in the redirected Location, showing the prefix with the Location ID (L3) of the From Location the Order was placed.

 

 

• Override Default Price Level - Select to specify the ID of a Price Level that will be applied to all Orders placed by Guests. Once specified the Price Level set will override the Location's Default Price Level. Once selected the following settings will be available:

 

 

• Override Default Price Level ID continued ...
  • Guest Price Level ID – Displays/Enter the ID of the Price Level that will be used for all Guest/Non-Member Orders.

• Layout ID For Home Menu - Displays/Enter the ID of the Layout that is to be considered as the Home Layout for the OrderAway Menu. Refer to Menus for more information.

• List Menu Item By - Select from the drop down list the swiftpos field used to source the name of Menu Items. The following Product Description will be used, depending on the option selected:
  • Description - The Product Description will be used. This is also the default.
  • Short Description - The Short (16 Char) description will be used.
  • Long Description - The Alternate Description will be used.
  • Layout Caption - The Caption associated with a Product POS Key.

 

 

• Member No For Guest Orders - Displays/Enter the ID of the Guest Member that was created to be used as the default Guest Member when no Member is included in An Order (that is, a patron is a Guest and not a Member when they have not signed in). For example 999999999.

• Lookup Member Using- Select from the drop down list the field used to lookup Members when retrieving/submitting data. For example, MemberNo.

• Enable Quantity Checks - Select to ensure either the SOH or Available Servings quantities are checked to ensure the appropriate warnings are displayed when the levels set are reached. Turning on will prevent Items/Products being ordered when no longer available. Once selected the following settings will be available:

 

 

 

• Turn on quantity checks continued ...
  • No stock qty - Displays/Set the quantity at which a No stock warning (configured below) will be displayed against an Item/Product, and therefore is no longer available to be ordered. The quantity set here will be used when checking either the SOH or the Available Servings levels currently available. Set to 0 to ensure no warning is displayed.
  • No stock warning - Displays/Set the warning notification to be displayed against an Item/Product when the No stock qty (configured above) has been reached.
  • Limited stock qty - Displays/Set the quantity at which a Limited stock warning (configured below) will be displayed against an Item/Product. Set to 0 to ensure no warning is displayed.
  • Limited stock warning - Displays/Set the warning notification to be displayed against an Item/Product when the Limited stock qty (configured above) has been reached.

 

 

• Enable Upsell - This option allows Venue administrators to set Layouts and/or Images to be displayed when navigating to either the Home Menu or Checkout, or both. Once selected the following settings will be available:

 

 

 

• Show on Home Menu - Select to ensure the Upsell option selected below (that is, the Using Layout and/or Advertising Image options) is displayed BEFORE the home menu is displayed. Once selected the following settings will be available:

 

 

• Show on Home Menu continued ...
  • Using Layout - Displays/Enter the ID of the swiftpos Keyboard Layout that has the Upsell Items/Products configured, and are displayed to patrons before the Home Menu is displayed.
  • Advertising Image - Displays/Select the Upsell Image to be displayed to patrons before the Home Menu is displayed.
  • Message - Displays/Enter an Upsell Message to be displayed to patrons before the Home Menu is displayed.

• Show on checkout - Select to ensure the Upsell option selected below (that is, the Using Layout and/or Advertising image options) is displayed BEFORE the Checkout is displayed. Once selected the following settings will be available:

 

 

• Show on Home Menu continued ...
  • Using Layout - Displays/Enter the ID of the swiftpos Keyboard Layout that has the Upsell Items/Products configured, and are displayed to patrons before the Checkout is displayed.
  • Advertising Image - Displays/Select the Upsell Image to be displayed to patrons before the Checkout is displayed.
  • Message - Displays/Enter an Upsell Message to be displayed to patrons before the Checkout is displayed.

• Using Layout - Displays/Enter the ID of the Keyboard Layout specifically created to include the list of Items/Products that will be presented to Patrons when Upselling is enabled. This option is generally recommended when using the Add-Ons Upselling option.

• Advertising image - Displays/Select the image that will be presented to Patrons when Upselling is enabled. This option is generally recommended when using the Advertising Upselling option. Select Remove to delete the image.

 

 

• With Message (if no Advertising Image) - Displays/Enter the message that will be displayed when no Advertising image is selected.

 

---

Receipt Tab      ▲ ▼

 

 

Used to configure the options available regarding Receipts/Tax Invoices. It is recommended that the Customise receipt header/footer option ONLY be selected when the Submit orders directly to POS Terminal option is NOT selected when activating the Location.

• Receipt on confirmation - Select to ensure a Receipt/Tax Invoice is generated and sent to the patron on successful submission of an Order.

 

 

• Customise receipt header/footer - Select to allow for the customising of the Receipt Header/Footer information. This option is generally not recommended, since the Tax amounts included in the Custom Receipt may not reflect the actual Tax amounts applied in the sale. Once selected the following settings will be available:

 

 

 

Configure the above to suit the Venue's requirements.

 

Noteworthy

• Tax Label - Displays/Enter the description of the Tax Type that will be included on the Custom Receipt. For example, GST.

• Tax Rate % - Enter the Tax rate to ensure the Tax included on the Custom Receipt can be calculated based on the rate entered.

 

 

---

Service Tab      ▲ ▼

 

 

• Pickup - Select to ensure the Pickup option is available to patrons. When patrons select this, they will be expected provide a Name and Mobile details when proceeding with the payment of an Order. They will also be expected to present at the Venue to pick up their Order.

 

 

• Delivery - Select to ensure the Delivery option is available to patrons. Once selected the following settings will be available:

 

 

 

• Delivery continued ...
  • Location Type - Select from the drop down options one of the following:
    • Free Text - Select to be able to enter a delivery location in the form of free text. Once selected the following settings will be available:

 

 

 

• Delivery continued ...
  • Location Type continued ...
    • Address - Select to be able to restrict the delivery of Orders. Once selected the following settings will be available:
      • Delivery Restriction - This will only be visible if the Address option is selected. Used to limit the addresses that can be delivered to. This can either be one of the following:
        • None - Select to ensure no delivery address limitation is applied.
        • Postcodes - When selected addresses will be limited to those that fall within a list of permitted Deliverable Postcodes. Once selected the following settings will be available:

 

 

• Delivery continued ...
  • Location Type continued ...
    • Address continued ...
      • Delivery Restriction - This will only be visible if the Address option is selected. It is used to restrict the addresses to which Orders can be delivered to. Select from one of the following options, the manner in which restrictions will be applied to the delivery address entered by the patron in the Checkout.

 

 

• Delivery continued ...
  • Location Type continued ...
    • Address continued ...
      • Delivery Restriction continued ...
        • None - Select to ensure no delivery address limitation is applied.
        • Postcodes - When selected addresses will be limited to those that fall within a list of permitted Deliverable Postcodes. Once selected the following settings will be available:

 

 

Select the Postcodes to which Orders will be delivered to. Orders requiring delivery to addresses that have Postcodes NOT listed here, will NOT be considered deliverable. In which case the only option available to patrons is the Pickup option.

 

• Delivery continued ...
  • Location Type continued ...
    • Address continued ...
      • Delivery Restriction continued ...
        • Radius - When selected addresses will be limited to those that fall within a metre radius of the address entered (which is usually the address of the Venue). The address entered will be validated to ensure it is a valid Australian address. The address Finder (API) is used for the validation. The Delivery Radius in metres can be set to determine delivery restrictions. Once selected the following settings will be available:

 

 

Enter the address from where Orders/Sales will be distributed for delivery, and then specify a Radius in metres from that address, to be included in the area to which Orders will be delivered to. Orders requiring delivery to addresses outside the radius, will NOT be considered deliverable. In which case the only option available to patrons is the Pickup option.

 

• QR Code Ordering - Used to configure the options available when it comes to ordering using a QR Code.

 

 

• QR Code Ordering continued ...
  • Capture Name - Select to require patrons to enter their name when ordering from a Table. This is only applicable when the OrderAway URL from which the Order is placed has a Location Suffix. If no Location Suffix is used and the Pickup option is selected then the entry of a name is mandatory.
  • Capture Phone - Select to require patrons to enter their contact number when ordering from a Table. This is only applicable when the OrderAway URL from which the Order is placed has a Location Suffix. If no Location Suffix is used and the Pickup option is selected then the entry of a name is mandatory.
  • Default Location Message - Display/Enter the message a patron will see when placing orders when a Location Suffix is in use. The {location} variable will display as per the Location Suffix used.

 

 

Example of the Default Location Message displayed to a patron

 

• QR Code Ordering continued ...
  • Enable Group Ordering – Select to ensure Orders placed within the Auto group delay time set, are grouped together and sent as a group to KVS's and/or Kitchen printers. Similar to Bistro ordering at Touch, this is the OrderAway equivalent. The grouping is identified by the Location Suffix embedded in the QR Code scanned at the Table, and associated with each Order placed at the same Table. Refer to Grouping Orders for more information. Once selected the following setting will be available:

 

 

• QR Code Ordering continued ...
  • Enable Group Ordering  continued ......
    • Auto group delay (minutes) - Displays/Enter the delay in minutes an Order will be delayed prior to submission. All Orders placed within the time in minutes set will be grouped together.

 

 

• QR Code Ordering continued ...
  • Enable Open Orders - Select to ensure open Orders are searched when scanning at a Table. Once selected the following setting will be available:

 

 

• QR Code Ordering continued ...
  • Enable Open Orders continued ...
    • Pay Only Mode - Select to ensure the payment of existing open Orders is required before items can be added to an Order. Once selected the following setting will be available:

 

 

• QR Code Ordering continued ...
  • Enable Open Orders continued ...
    • Pay Only Mode continued ...
      • Ordering instructions - Displays/Enter the message a patron will see when in Pay only mode.
      • Paid open order message - Displays/Enter the message a patron will see when an Order has been paid.
      • Location message - Displays/Enter the message to override the default Location message when in Pay only mode.

• Enable Auto Finalising – Select to ensure paid Orders are automatically finalised at Touch. When selected, this option will override any Finalise Remote/Web Orders settings configured at Touch.

 

 

• Schedule Order - Select to provide patrons with the option of specifying an expected Order delivery/pick up time. Leaving it unselected, patrons will not be able to specify an expected Order delivery/pick up time.

• Order Ready Offset (minutes) - Displays/Set the time (in minutes) an Order will be ready by, after the Order is submitted. Once set the time will be visible to the patron on the Order submission notification they receive after placing the Order. For example:

 

 

 

• Minutes Before Closing For Last Order - Display/Enter the number of minutes before closing time, after which patrons will be prevented from placing Orders. The default entered will be applied to all new Trading Periods created. The Location’s Trading Periods are configured in the Trading Periods Tab as part of the initial setup.

• Enable Order Again - Select to allow patrons to make use of the Order Again feature. Refer to How To Order Again for more information.

• Age Confirmation - Select to prompt for age confirmation when a patron attempts to order a Product assigned to the Restricted Product Family identified by the ID configured below. Depending on the Age Confirmation Mode selected, the patron will be prompted to confirm their age once, when ordering from the same device. Once selected the following settings will be available:

 

 

 

• Age Confirmation continued ...
  • Age Confirmation Mode - Select from the drop down list one of the following options:
    • Date of Birth - When selected the patron will be prompted to enter their date of birth, to determine whether they are either under or over the Required Age configured below.
    • Yes/No Confirmation - When selected the patron will be prompted to respond to confirm whether they are either under or over the Required Age configured below.

 

Examples of Age Confirmation prompts using the available modes.

 

Date Of Birth Mode

 

 

Yes/No Confirmation Mode

 

 

• Age Confirmation continued ...
  • Required Age - Displays/Enter the age in years a patron must at least be in order to order a restricted Product. For example, 18.

• Age Confirmation continued ...
  • Restricted Product Family - Displays/Enter the ID of the Family of Products that require age confirmation prior to being ordered.

 

---

Trading Periods Tab      ▲ ▼

 

 

• Local Timezone - Select from the drop down list the Timezone that is applicable for the currently selected OrderAway Location.

• Add - Select to open the Add Trading Period screen add a new Trading Period to the grid below.

 

Grid

The grid displays a list of Trading Periods along with their Trading Period, Days, Start At, Ends At, Layout ID and Minutes Before Closing For Last Order, as well as:

• Edit - Select to open the Edit Trading Period screen to edit the Trading Period.
• Delete - Select to delete the Trading Period entry.

 

---

Add Trading Period Screen      ▲ ▼

 

 

• Trading Period - Display/Enter the name to be given to the Trading Period.

• Days - Display/Select the days the Trading Period applies.

• Starts At - Display/Set the start time for the Trading Period.

• Ends At - Display/Set the end time for the Trading Period.
• Layout ID - Display/Enter the ID of the Layout for the Home menu. Setting this will override the default.

• Minutes Before Closing For Last Order - Display/Enter the number of minutes before closing time, after which patrons will be prevented from placing Orders.

 

---

Edit Trading Period Screen     ▲ ▼

 

 

• Trading Period - Display/Enter the name to be given to the Trading Period.

• Days - Display/Select the days the Trading Period applies.

• Starts At - Display/Set the start time for the Trading Period.

• Ends At - Display/Set the end time for the Trading Period.
• Layout ID - Display/Enter the ID of the Layout for the Home menu. Setting this will override the default.

• Minutes Before Closing For Last Order - Display/Enter the number of minutes before closing time, after which patrons will be prevented from placing Orders.

 

End of article.      ▲