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      Pay Using EFTPOS

      This outlines How To Pay Using EFTPOS in conjunction with the EFTPOS (#2) POS Key in Touch.

      Subjects      ▼

      What Is Required?      ▲ ▼

      • To integrate with EFTPOS, ensure EFTPOS Hardware is configured and connected to the correct serial port on your PC.

      When Is It Used?      ▲ ▼

      When payment is required to be made for an Order/Sale, the EFTPOS (#2) POS Key can be used to record the full/partial EFTPOS payment of that Order/Sale in Touch.

      To Be Considered      ▲ ▼

      How To Pay Using EFTPOS?      ▲ ▼

      Using the EFTPOS (#2) POS Key, the following payment options are available:

      For Order / Sale Only      ▲ ▼

      In Touch, do as follows:

      • If the Enable Cash Out option has been selected, then at the prompt to enter the Cash amount, select Enter to proceed with a Cash Out amount of $0.00.
      • The Authorising screen will load.
      • Select the Account Type then Enter (for signature) or PIN # and Enter.
      • If a PIN # was NOT entered, the printer will print the EFTPOS docket for a signature. Otherwise, the EFTPOS display will read ???Processing Now??? and will then print when transaction is accepted or declined.
      • If the transaction has been declined a reason will be displayed. For example, Incorrect PIN, Incorrect account, etc. Select the CLOSE button. Refer to Declined EFTPOS Transaction for more information.

      For Order / Sale And Cash Out      ▲ ▼

      In Touch, do as follows:

      • If the Enable Cash Out option has been selected, then at the prompt to enter the Cash amount, enter required amount and select Enter.
      • The Authorising screen will load.
      • Select the Account Type then Enter (for signature) or PIN # and Enter.
      • If a PIN # was NOT entered, the printer will print the EFTPOS docket for a signature. Otherwise, the EFTPOS display will read ???Processing Now??? and will then print when transaction is accepted or declined.
      • If the transaction has been declined a reason will be displayed. For example, Incorrect PIN, Incorrect account, etc. Select the CLOSE button. Refer to Declined EFTPOS Transaction for more information.
      • The Change that is displayed is the amount of Cash to be handed to the patron.


      Notes...



      The prompt to enter the Cash Out amount will only be displayed when the EFTPOS POS Key is the last finaliser key selected.

      For Cash Out Only      ▲ ▼

      In Touch, do as follows:

      • If the Enable Cash Out option has been selected, then at the prompt to enter the Cash amount, enter required amount and select Enter.
      • The Authorising screen will load.
      • Select the Account Type then Enter (for signature) or PIN # and Enter.
      • If a PIN # was NOT entered, the printer will print the EFTPOS docket for a signature. Otherwise, the EFTPOS display will read ???Processing Now??? and will then print when transaction is accepted or declined.
      • If the transaction has been declined a reason will be displayed. For example, Incorrect PIN, Incorrect account, etc. Select the CLOSE button. Refer to Declined EFTPOS Transaction for more information.
      • The Change that is displayed is the amount of Cash to be handed to the patron.


      Notes...



      The prompt to enter the Cash Out amount will only be displayed when the EFTPOS POS Key is the last finaliser key selected.

      Tipping      ▲ ▼

      EFTPOS Tipping is available for Table Orders/Sales which have been finalised to an EFTPOS provider that supports Tipping. This allows you to add a Tips to be finalised/completed to a Table Order/Sale without requiring the patron's authorisation.

      To Be Considered      ▲ ▼
      • Must be available and activated by the Bank.
      • Must be supported and activated in the EFTPOS hardware. This feature is currently only supported with PC-EFTPOS and TYRO.

      In Touch, do as follows:

      • Once the Table Order/Sale is paid for via EFTPOS, select the EFT Tips (#43) POS Key to display the EFTPOS Table Orders/Sales.


      Tips already added to a Table Order/Sale can be seen, because the Total will include the Tip. The Orders/Sales listed will only be cleared when Yes is selected at the following prompt:


      The above prompt is displayed when a Z-Report is run.

      • Select the Table Order/Sale to which the Tip is to be applied, and enter the Tip amount.
      • Once the transaction is approved, a prompt similar to the one following will be displayed.


      • The Tip will be displayed in the sales grid.


      • No further action is required.

      Refund An EFTPOS Transaction      ▲ ▼

      In Touch, do as follows:

      • Ensure the patron's EFTPOS card is used to process the refund.
      • Select the Refund Mode (#1003) POS Key. The background of the sales grid will appear red to indicate the swiftpos Touch terminal is now in Refund mode.
      • The remaining process is identical to an Order/Sale.
      • If the Enable Cash Out option has been selected, then at the prompt to enter the Cash amount, select Enter to proceed with a Cash Out amount of $0.00.
      • The Authorising screen will load.
      • Select the Account Type then Enter (for signature) or PIN # and Enter.
      • If a PIN # was NOT entered, the printer will print the EFTPOS docket for a signature. Otherwise, the EFTPOS display will read ???Processing Now??? and will then print when transaction is accepted or declined.
      • If the transaction has been declined a reason will be displayed. For example, Incorrect PIN, Incorrect account, etc. Select the CLOSE button. Refer to Declined EFTPOS Transaction for more information.

      Declined EFTPOS Transaction      ▲ ▼

      In Touch, do as follows:

      • When an EFTPOS payment is declined, select the Close button.
      • Depending on the reason for the transaction being declined, retry the EFTPOS payment. Or, the patron will need to provide an alternate method of payment.

      Show User Interface      ▲ ▼

      To show the UI for EFTPOS Communications with the BP EFTPOS (EFT19) terminal, in Touch, do as follows:

      • Make sure the EFTPOS Plus Enterprise has started.
      • This will start the User interface to configure the BP EFTPOS (EFT19) terminal for initial Start-up.

      Examples Of Typical EFTPOS Screens      ▲ ▼












      End of article.      ▲