Issue / Sell A Zen Global Gift Card / Voucher

This outlines How To Issue/Sell A Zen Global Gift Card/Voucher using the Issue 3rd Party Gift Card (#241) POS Key.

Subjects ▼

What is Required?

How To Issue/Sell A Zen Global Gift Card/Voucher?
- Other Options?

What are the Limitations?

What Is Required? ▲ ▼

Ensure the Issue 3rd Party Gift Card POS Key is added to the appropriate Keyboard Layout via the Designer. Refer to How To Add A POS Key To A Layout for more information.
Also, ensure the same POS Key (via the More Settings button):
- Is given an appropriate Caption. For example, Issue/Top Up A Zen Global Gift Card/Voucher.
- Has the Zen Global Interface selected.
- Has the Enter number first option been selected. This is MANDATORY.
- Has either the Preset Amount or Amounts been configured as required.
  - Preset Amount
    - Set to a value GREATER than ZERO, to ensure the Amount being loaded onto the Gift Card is preset and CANNOT be overridden.
    - Set to a value EQUAL to ZERO, to ensure an Amount can be entered at the time the Gift Card is being issued/sold. This will only be the case if no amounts are configured via the Amounts button.
  - Amounts - Select to configure multiple preset amounts from which Clerk/Staff will be able to select one when issuing a Gift Card.

Notes...

Once configured these will ONLY be displayed at Touch when the Preset Amount is set to ZERO. That implies a Preset Amount greater than zero will ensure the preset amounts configured in the Amounts screen are ignored and will NOT be displayed at Touch.

Ensure the Prompt for Email Address option is NOT SELECTED.

How To Issue / Sell A Zen Global Gift Card / Voucher? ▲ ▼

Do as follows:

Select the Issue/Top Up A Zen Global Gift Card/Voucher (Issue 3rd Party Gift Card (#241)) POS Key in Touch.

When the Gift Card - Load Gift Card screen is displayed, scan/swipe or enter the Card Number.
Select the green right arrow.
Enter the Amount the customer/patron is wanting to Load the Gift Card with.
Select the green right arrow.
A Load Gift Card entry will appear in the sales grid with the Amount (entered above) to be paid.
Finalise the sale by selecting the Cash POS Key (as an example).
The Gift Card - Load Gift Card screen is displayed with an Approved confirmation message.
Select OK.

Other Options? ▲ ▼

The following options can also be considered when issuing a Zen Global Gift Card/Voucher:

Issue/Sell with a single Preset Amount - To do this, ensure the Preset Amount setting is configured.
Issue/Sell with multiple Preset Amounts - To do this, ensure the Amounts setting is configured.

Example of a Gift Card being Issued/Sold with a selection of multiple Preset Amounts.

What Are The Limitations? ▲ ▼

A Zen Global Gift Card/Voucher can only be Issued/Sold when:
- The Gift Card number entered has NOT expired.
- The Gift Card number entered has NOT been cancelled.

End of article. ▲