Ensure Points Are Not Awarded When Redeeming Points

This outlines how to Ensure Points Are Not Awarded (accrued) When Redeeming Points in Touch. This applies to when the Charge/Redemption (#151) POS Key is used to either partially or fully finalise an Order/Sale by redeeming a Member's Points.

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Subjects      ▼

• What Is Required?
• How To Ensure Points Are Not Awarded When Redeeming Points?

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What Is Required?      ▲ ▼

Ensure the following is configured:

• In Back Office:
  • Ensure the 529 - Redemption Media option is NOT selected in the Media Award Points screen.
• In Touch:
  • Ensure the Disable awarding Points on Redemption transaction option is NOT selected.

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How To Ensure Points Are Not Awarded When Redeeming Points?      ▲ ▼

To confirm the above has been configured correctly, do the following:

• In Back Office:
  • Locate a Member that has a Points balance greater than zero. The Points column in the grid of the Member Records screen displays the current value of Points a Member has accrued.
• In Touch:
  • Add the Member located above (in Back Office) to an Order/Sale.
  • Add Items to the same Order/Sale.
  • Select the Charge/Redemption (#151) POS Key.
  • In the Live Charge screen:
    • Select the Keyboards button opposite the Points Account.
    • Enter the value to be redeemed. The value entered CANNOT exceed the value displayed in the Available column.
    • Select the OK button.
    • If the value entered above DOES NOT cover the value of the whole Order/Sale, finalise the remaining amount by selecting another Media POS Key, for example Cash.
    • The Points awarded to the Member should only be based on the value of the remaining amount finalised to another Media and NOT include the value redeemed.

Example of the sales grid in Touch after an Order/Sale has been finalised and showing the value of Points redeemed and awarded to a Member when the Order/Sale was partially finalised using a Member's currently available Points.

End of article.      ▲