Issue A Blackhawk Gift Card / Voucher

This outlines how to Issue A Blackhawk Gift Card / Voucher using the Issue 3rd Party Gift Card (#241) POS Key. This is can also be referred to as:

Activate a gift card/voucher
Load a gift card/voucher

Subjects ▲ ▼

About
How To?

About ▲ ▼

What Is Required?
What To Consider?

What Is Required? ▲ ▼

Ensure the Issue 3rd Party Gift Card POS Key is added to the appropriate Keyboard Layout via the Designer and the More Settings button:
- Ensure it is given an appropriate Caption. For example, Issue A Blackhawk Gift Card.
- Ensure it is has the Blackhawk Interface selected.
- Ensure the Enter number first option is configured as required. It can be either:
  - Selected - To ensure the entry of the gift card/voucher number is done prior to the payment operation.
  - Not Selected - To ensure the entry of a gift card/voucher number is done after the payment operation.
- Ensure either the Preset Amount or Amounts configured as required.
  - Preset Amount
    - Set to a value GREATER than ZERO, to ensure the Amount being loaded onto the gift card/voucher is preset and CANNOT be overridden.
    - Set to a value EQUAL to ZERO, to ensure an Amount can be entered at the time the gift card/voucher is being issued. This will only be the case if no amounts are configured via the Amounts button.
  - Amounts - Select to configure multiple preset amounts from which Clerk/Staff will be able to select one when issuing a gift card/voucher.

Notes...

Once configured these will ONLY be displayed at Touch when the Preset Amount is set to ZERO. That implies a Preset Amount greater than zero will ensure the preset amounts configured in the Amounts screen are ignored and will NOT be displayed at Touch.

Ensure the Transaction Fee and Product For Fee settings have been configured if applicable.

Ensure the Prompt for Original Reference ID option is NOT selected.

What To Consider? ▲ ▼

A Blackhawk gift card/voucher can only be issued when:

The gift card/voucher number entered has NOT expired.
The gift card/voucher number entered has NOT been cancelled.

How To Issue A Blackhawk Gift Card? ▲ ▼

Firstly, do as follows:

Review About HERE and HERE ensure the steps outlined HERE are addressed.

In Touch, do as follows:

Select the Issue 3rd Party Gift Card (#241) POS Key.

When the Gift Card - Load Gift Card screen is displayed, scan/swipe or enter the gift card/voucher number.
Select the green right arrow.
Enter the Amount the customer/patron is wanting to load onto the gift card/voucher with.
Select the green right arrow.
A Load Gift Card entry will appear in the sales grid with the Amount (entered above) to be paid.
Complete the sale.
The Gift Card - Load Gift Card screen is displayed with an Approved confirmation message.
Select OK.

Other Options? ▲ ▼

The following options can also be considered when activating/issuing/loading a gift card/voucher:

Issue with a Fee - To do this, ensure the Transaction Fee setting is configured.
Issue with a single Preset Amount - To do this, ensure the Preset Amount setting is configured.
Issue with multiple Preset Amounts - To do this, ensure the Amounts setting is configured.

Example of a gift card/voucher being issued with a selection of multiple Preset Amounts.

End of article ▲