This outlines How To Refund An Order/Sale in TouchMini v2.
Subjects ▼
When Is It Used? ▲ ▼
Used when a Clerk/Staff Member is required to process a refund to a patron for a previously purchased Order/Sale.
What Are The Benefits? ▲ ▼
The benefits to Venues using this feature are:
- Improved offering to patrons allowing the refunding of Orders/Sales previously purchased to be refunded using a TouchMini device.
What Is Required? ▲ ▼
- The version required for the APK native app for android to take refund payments is 2.63.
To Be Considered ▲ ▼
- The first time a TouchMini device is requiring to be used for refunding, the Manually Login and Logout option will need to be selected. This will ensure that the Clerk Security Permissions, that are configured below, are propagated to the device. Follow the steps outlined below to ensure correct configuration.
Notes...
A ticket has been raised to ensure Clerk Security Permissions are propagated automatically, without having to do the above.
How To Configure For Refunding An Order / Sale? ▲ ▼
To configure, do as follows:
- Ensure the Clerk Security Group, associated with the Clerk/Staff Member that is currently logged in at the TouchMini device, has the Refund Mode option selected for the TouchMini Security Group Permissions.
The following steps are required the first time a TouchMini device is being configured for refunding.
Notes...
A ticket has been raised to ensure these steps are NOT required, as Clerk Security Permissions will be propagated automatically in the future.
- Ensure the Manually Login and Logout option is selected in the TouchMini > Settings > Clerk tab.
- On the TouchMini device, in Settings select the Clear Cache option to clear the cache. This will ensure the Logout menu option appears in the top of the screen.
- Select the Logout menu option to logout and then login again with the Clerk/Staff Member that has the appropriate Security Group Permissions configured above.
- Once logged in, select the Settings menu option at the top of the screen.
- The Refund Mode option should now be visible in the Settings screen.
- If the Manually Login and Logout option was selected above, then it can be unselected again, as this it is no longer required. It is only required the first time a TouchMini device is being configured for refunding.
How To Refund An Order / Sale? ▲ ▼
Do as follows:
- Select the Settings menu option at the top of the screen.
- Select the Refund Mode option. The following prompt will be displayed:
- Select the Enable button. The Settings screen will now be displayed with a different background colour. For example:
- Select the MENU menu option at the top of the screen. The Home menu layout will be displayed with:
- A different coloured background.
- The title REFUND MODE ENABLED displayed at the top of the menu.
- A SALE MODE option.
- To exit Refund Mode and return to sale mode, select the SALE MODE option.
- To continue in Refund Mode, select the Items/Products to be refunded.
- The checkout total displayed under the BASKET icon should now display as a negative amount.
- Complete/Finalise the refund of the Order/Sale.
- Once completed/finalised the Home menu layout will be displayed again and returned in SALE MODE.
What Are The Limitations? ▲ ▼
- With the Other Payment option selected in the Payments tab, Refund Mode is NOT supported.
End of article. ▲