Manage Wait Times

Notify

This outlines how to manage Wait Times in Notify.

How To ▼

How To Configure A Wait Time Notification
How To Turn A Wait Time Notification Off

How To Configure A Wait Time Notification ▲ ▼

A Wait Time Notification can be configured in Notify to ensure patrons are made aware that they may have to wait when placing an Order. To do this:

Login to Notify. Refer to How To Login for more information.
Once logged in, select the Menu icon in the top left hand corner of the Orders screen.
Once selected, the Notify menu will be displayed.
Select the Manage Orders menu option to open the Manage Orders screen.
Select the Wait Time Notifications option to enable Wait Time notifications.
Select from the available Estimated Wait Times, the one most appropriate to the current wait time for Orders.
Enter the BEFORE/AFTER notification me s sages patrons/staff will see before/after placing their Orders.

Notes ...

The {WaitTime} token is available and can be imbedded into the BEFORE/AFTER messages to display the selected Estimated Wait Time. For example, for the:
BEFORE message - There is currently a {WaitTime} minute wait for all orders
AFTER message - Your order will be ready in approximately {WaitTime} minutes

Select the Save button to save the changes.

The BEFORE notification message will be displayed in OrderAway as follows:

How To Turn A Wait Time Notification Off ▲ ▼

A currently configured Wait Time Notification can be turned off as follows:

Login to Notify. Refer to How To Login for more information.
Once logged in, select the Menu icon in the top left hand corner of the Orders screen.
Once selected, the Notify menu will be displayed.
Select the Manage Orders menu option to open the Manage Orders screen.
Select the Off option from the available Wait Times listed.
Select the Save button to save the changes.

End of article. ▲