Screens

KVS

This provides information relating to the screens and configuration tabs for KVS.

The content is targeted at Resellers and swiftpos Venue Administrators who have a sound knowledge of and experience with swiftpos. For further information or assistance, please contact your swiftpos Reseller or swiftpos Support.

 

 

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Subjects      ▼

• Configuration Tabs
• Screens

 

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Configuration Tabs      ▲ ▼

To access refer HERE. Used to configure a KVS.

• Appearance
• Behaviour
• Categories
• Colours
• Customer Alerts
• Extra
• General
• Input
• Order Alerts
• Printing
• Summary

 

Appearance Tab      ▲ ▼

 

 

Sections      ▲ ▼

• Grid Size
• Hide Toolbar Buttons
• Journal Mode
• Review Tabs
• Section Journal Summary
• Show

Grid Size Section      ▲ ▼

• Columns/Rows - Displays/Select the number of columns and rows to be displayed in KVS. Maximum of 10 columns and 8 rows.
• Font Size - Displays/Select the size of the font that will be used to display all text associated with orders/sales in KVS.

 

Hide Toolbar Buttons      ▲ ▼

Toggle select one or more of the following button options to either hide/show them along the bottom of the KVS screen:

• Recall Bump
• Hold
• Recall Hold
• Notes
• Wait Time
• Working

 

Journal Mode Section      ▲ ▼

By default the Standard mode is applied to ensure orders/sales are displayed on the KVS only after they have been paid for or saved to a Table/Tab.

• Enable - Select to enable Journal mode, which ensures orders/sales are displayed on the KVS as soon items have been added to the sales grid at the swiftpos Touch terminal. When running KVS in this mode it is not possible to Bump orders/sales until they have been paid for at the swiftpos Touch terminal.

 

 

Review Tabs Section      ▲ ▼

• Enable Review Tabs - Select to ensure Review tabs are displayed. This allows the viewing ONLY of all other KVS Peripherals connected to the same Table Tracking database.

 

Section Journal Summary Section      ▲ ▼

 

When enabled a Journal Summary will display at the bottom of the Journal Section screen. It displays a count of all Ordered Items assigned to the Category selected. Items counted, are all those pending preparation. That is, if they maybe waiting on other Items to be prepared first, or they have been ordered, but as yet have not been Called Away.

 

Example of a Journal Summary display with the Desserts Category selected

 

• Enable Journal Summary - Select to ensure a Journal Summary is displayed at the bottom of the KVS screen.
• Font Size - Displays/Select the Font Size from drop down list of available sizes.
• Category - Select from the drop down list of Categories the Category that will be used to determine what is summarised in the Journal Summary. In the screenshot above, Desserts was the Category selected.
• Consolidate Category - Select to ensure that a total of all Items for the selected Category is displayed, rather than totals for each Item.

 

Example of a Consolidated Journal Summary display with the Desserts Category selected

 

Show Section      ▲ ▼

• Items - Select to ensure all items are displayed. If not selected, then only the header information of each Order is visible.
• Bumped Lines - Select to display Bumped Items. Items Bumped will be displayed with a strike-through effect applied.
• Pass Served Lines - Select to ensure that when items have been served these will remain displayed with a strike-through effect applied. This option only applies when the Pass type KVS is selected.
• Expedited - Select to ensure the text EXPEDITED (in red) is displayed in the background of the Order that has been Bumped.
  
  
  
  
• Held - Select to ensure the Held status of orders/sales are displayed.

 

• Paid - Select to ensure the Paid status of orders/sales are displayed.

 

 

• Cell Numbers - Select to ensure cell numbers are displayed in each of the cells.
• Credited Items - Select to hide Items than have been Credited.
• Detected Allergens - Select to ensure that when items are detected containing an Allergen, these will be displayed with the Prefix entered below.
  • Prefixed With - Displays/Enter a value that will be used to prefix any Allergens Detected in Items in an order/sale.
    
    

 

• Held Count - Select to ensure the number of orders/sales held is displayed.
• Instructions - Select to display Instructional Items.
• Short Description - Select to ensure Product Short Descriptions are displayed.
• Consolidate Lines - Select to consolidate similar lines option determines whether items similar items are kept separate as they are displayed in the sales grid or whether they are consolidated so that any item is only ever listed once per Order with the total quantity of that item for each order/sale. When this option is enabled all instructions for each item are separated by separator lines.
• Order Time Mode - Select to allow Customers to choose whether the order time displayed in the header of each cell in KVS displays either:
  • The time since the Order was last changed - This is the default and a change to an Order is triggered when an Order is Held/Recalled or Saved to a Table.
  • The time since the Order was created.

 

Behaviour Tab      ▲ ▼

 

 

Sections      ▲ ▼

• Menu Board
• Print
• Software
• User
• View Orders

 

Menu Board Section      ▲ ▼

• Send New Orders to Menu Board - Select to ensure orders/sales that are Pending, Ready or On Hold are sent to the Menu Board's Call Item display. Once configured, a Call Item will need to exist on a Menu Board with the Display Type and Sort Order options selected. When this option is selected the Display option below will become available.
  
  • Display - Select from the drop down list what will be displayed on the Menu Board:
    • Booking Name
    • Order Name
    • Table Number
    • Auto Number

 

 

• Update Menu Board for Bumped Orders - Select to ensure Bumped orders/sales are sent to the Menu Board's Call Item display. When selected the Display option below will become available
  • Display - Select from the drop-down list what will be displayed on the Menu Board:
    • Booking Name
    • Order Name
    • Table Number
    • Auto Number
• Use serve function to send transactions to Display - Select to ensure orders/sales can be sent to the Menu Board before they are Bumped. Once selected, a Serve option will be displayed at the bottom of the KVS screen. When this option is selected, the order/sale information will be to the Menu Board without having to Bump the order/sale first. Once the order/sale is served, the order/sale can then be Bumped, and it is then removed from the Menu Board.

 

Print Section      ▲ ▼

• Completed Orders - Select to ensure bumped orders/sales will be printed to a Complete Bump Printer.
• Individual Items/Orders - Select to ensure bumped Items will be printed to a Bump Item Printer.

 

Software Section      ▲ ▼

• Keep X days of records - Select to ensure old KVS records are deleted at start up and specify the number of days of KVS history to keep.

 

 

• Automatic Restart - Select to reboot the KVS at a specified time each day.
  • Bump All Orders on Automatic Restart - Select to ensure all orders/sales are bumped when KVS is restarted automatically.

 

 

• Print Groups must be called away - Select to ensure that Products will only be displayed once they have been Called Away.
• Called Away Starts Item Timer - Select to enable.
• Limit recalling of bumped Order to last XX - Select/Enter the appropriate limit.
• Prompt to Move/Expedite Order - Select to ensure a Enter Cell Number prompt is displayed to allow for the moving of Kitchen orders/sales to alternative positions on the KVS when Expediting.

 

 

 

• Display Newest Order First - Select to ensure new orders/sales are displayed ahead of older orders/sales. Basically, this is achieved by ensuring that all new orders/sales are automatically Expedited.

 

 

User Section      ▲ ▼

• Allow bump of Individual Items - Select to ensure the Bumping of individual items in an order/sale can take place. When NOT selected only entire orders/sales can be Bumped.
• Allow bump of Held Sales - Select to ensure the Bumping of held sales.
• Keyboard number to BUMP cell number - Select to ensure that an order/sale can be bumped by selecting the Order's cell number on a Keyboard or Bump Box. When NOT selected then the Bump button will need to be selected.
• Keyboard number to SELECT cell number - Select to ensure that an order/sale can be selected by selecting the Order's cell number on a Keyboard or Bump Box. When NOT selected then the Order/Cell will need to be selected.

 

View Orders Section      ▲ ▼

• Select one of the following Order types to ensure these are displayed:
  
  • Eat In
  • Take Away
  • Pick Up
  • Delivery
  • Drive Through

 

Categories Tab      ▲ ▼

 

 

Sections      ▲ ▼

• Hidden
• In Between 
• Shown
  

 

Hidden Section      ▲ ▼

List all Categories that have as yet NOT been selected for the KVS. Displays their ID, Description and their T/I/Ex/C options.

• Instructions - Toggle select to hide/show Instructional Categories in the  Hidden section.

 

 

In Between Section      ▲ ▼

This refers to the section between the Hidden and the Shown sections in which the following options are available:

• Add All - Select to add all Categories from the Hidden section and move them to the Shown section.
• Clear - Select to remove all Categories from the Shown section.
• >/< - Select to either add/remove the selected Category to/from the Shown section.

 

Shown Section      ▲ ▼

List all Categories that have been identified and selected for the KVS. Displays their ID, Description and their T/I/Ex/C options. Adding Categories to this section means that Items/Products that are ordered/sold, will potentially be displayed on the KVS, depending on whether it's T (Trigger) option is selected or not.

 

 

• T (Trigger)
  • Select to ensure Items/Products assigned to the associated Category, when ordered/sold, will be sent to the KVS and/or Kitchen/Order printer.
  • Unselect to ensure that when Items/Products in the associated Category are ordered/sold, they will also be sent to the KVS and/or Kitchen/Order Printer, when ordered/sold in conjunction with Items/Products that are assigned to Categories that have the Trigger option selected. Refer HERE for more information.
• I (Instructional) - Displays a tick when the associated Category is an Instructional Category.
• Ex (Exclude from Printing) - Select to ensure printing of Products assigned to the associated Category will NOT print. Useful when Kitchens have multiple printers and each required only specific Products to be printed. For example, there could be a pass printer, a grill printer, a salad printer, pizza printer, dessert printer etc. The chefs in these different areas are only interested in the information that is relevant to their area.
• C - Select to select the colour of the font the items ordered in the selected category will be displayed in.
• X - Select to remove the colour selection.
• Trigger All - Select to ensure the Trigger option for all Categories listed in the Shown section are selected.
• Remove All Triggers - Select to ensure the Trigger option for all Categories listed in the Shown section are NOT selected.

 

Colours Tab      ▲ ▼

 

 

Sections      ▲ ▼

• Custom Colour Selection
• Scheme

 

Custom Colour Selection Section      ▲ ▼

Select a colour button to open the Colour prompt to change the colours of the selected Item.

 

 

Scheme Section      ▲ ▼

• Scheme - Select from the drop down list one of the following:
  
  • Dark - Select to ensure the standard Dark colour theme is applied.
  • Light - Select to ensure the standard Light colour theme is applied.
  • Custom - Select to ensure the colour buttons are enabled in the section below, to allow for customised colour choices to be made.

 

Customer Alerts Tab      ▲ ▼

 

 

Customer Alerts will only be sent when the following criteria are met:

• Ensure the Function Customer Alert POS Key is added to the appropriate Layout using the Keyboard Designer.
• Ensure a KVS Peripheral is be added to the swiftpos Touch terminal.
• Ensure the Send To KVS option is set to True.
• Ensure a Type below is selected. That is either Pager, SMS or Email.

 

 

Sections      ▲ ▼

• Email SMTP Settings
• SMS Settings
• Type

 

Email SMTP Settings Section      ▲ ▼

(Pro Version Only)

• Outgoing server - Displays/Enter the domain name (host) or IP address of the SMTP server (email server for outgoing email) that will send emails. For example : mail.swiftpos.com.au. or 192.168.1.100.
• Sender Name - Displays/Enter the name that will appear in the From field of the email.
• From Email Address - Displays/Enter the email address that will appear as the return email address of the emails. This has to be a valid email address on the email server that is sending the emails.
• Username/Password - Displays/Enter the User Name and Password. If an Exchange Server is being used, then the Username entered must include the domain name and Username. For example: Samford\User1.

 

• Message - Displays/Enter the default message that will be sent out as part of the body of emails sent.

The following variables are available for use when configuring the appropriate message to be sent.

• {CUSTOMER NAME}
• {ORDERNUMBER}
• {TABLENUMBER}
• {BOOKING NAME}

 

An example is : Hi {BOOKING NAME}, your order {ORDERNUMBER} is ready and can be picked up from the counter.

• Subject - Enter the subject of the Message.
• Port - Displays/Enter the port number for the SMTP server connection. Port 25 is generally the default SMTP port. If Gmail SSL is being used then SSL works on port 25 and may not work on port 465 as the Gmail documentation recommends.
• SSL Encryption - Select to ensure SSL encryption is to be used when sending emails.
• Test Email - Select to send a test email to a specified email address, using the SMTP settings configured.

 

SMS Settings Section    ▲ ▼

(Pro Version Only)

 Configure these options to SMS Customers/Members alerts every time an Order/Item is Bumped.

 

• SMS Provider - Select from the drop down list the Venues current SMS Provider.

 

 

• Country Code - Displays/Enter the Country Code.
• Message - Displays/Enter the default message that will be sent out.

The following variables are available for use when configuring the appropriate message to be sent.

• {CUSTOMER NAME}
• {ORDERNUMBER}
• {TABLENUMBER}
• {BOOKING NAME}

 

An example is : Hi {BOOKING NAME}, your order {ORDERNUMBER} is ready and can be picked up from the counter.

• Log All SMS Sends - Select to enable.

 

Type Section      ▲ ▼

Select from one or more of the following:

• Pager
• SMS
• Email

 

Extra Tab      ▲ ▼

 

 

 

Sections      ▲ ▼

• Available Servings
• Courses

 

Available Servings Section      ▲ ▼

 

 

• Enable - Select to ensure the Available Servings feature is enabled.
• Location - Select from the Location drop-down list the Location in which Available Servings will be displayed/managed.
• Grid - Displays the following for Items/Products, for which Available Servings can be displayed/managed in the KVS.:
  • ID - Displays the ID of the Item/Product.
  •  Description - Displays the Description of the Item/Product.
• Add - Select to open the Available Servings Products screen to locate and select an Item/Product for which Available Servings can then be displayed/managed in KVS.

 

 

• Delete - Select to remove the selected Item/Product from the grid and thus ensure Available Servings are no longer managed and displayed for the same Item/Product.
• Combined - Select to change how KVS displays the relationship between Available Servings and ordered quantities. For example, when:
  • Selected - The Available Servings and ordered quantities are displayed together under the Item/Product name. combined value. This may simplify the display, however, it can obscure the value of how many Available Servings are available to be ordered/sold.
    
    
    
    
  • Not Selected - The Available Servings and ordered quantities are displayed separately. The ordered quantities are displayed first for each item/Product listed in the grid, then the Available Serving quantities are displayed to the right again for each Item/Product listed in the grid name.
    
    

 

Courses Section      ▲ ▼

 

 

• Enable - Select to ensure the Available Servings feature is enabled.
• Grid - Displays the following:
  • ID - Displays the ID of the Course (Print Group) listed.
  •  Description - Displays the description of the Course (Print Group) listed.
  • Course Time (min) - Displays/Set the time in minutes that a Course is expected to be served once it has been Called.

• Add - Select to open the Courses screen to locate and select a Course (Print Group) that can then be displayed/managed in KVS. 

 

 

• Delete - Select to remove the selected Course from the grid and ensure it is no longer displayed/managed in the KVS.

 

General Tab      ▲ ▼

 

 

Sections      ▲ ▼

• Footer
• General
• Table Tracking 
• Terminal Connection

 

Footer Section      ▲ ▼

• Bump All Orders - Select to remove all existing orders/sales from the KVS. Useful when multiple pages of orders/sales exist at the KVS.
• Software Update - Select to close KVS and start the Software Updater to check for updates.
• Reset and Upgrade DB - Select to Reset and upgrade the Table Tracking database. This is normally only performed after downloading a new version of the software or when attempting to resolve a database upgrade related issue.
• Event Log Reader - Select to open the Event Log reader to view KVS related logs.

 

General Section      ▲ ▼

• Name - Display/Enter an appropriate name for the KVS being configured. The default is Kitchen Video System. The Name entered here will be displayed at Touch in the Peripheral List > KVS screen, as well as in the top left corner of the KVS itself.
  
  

 

• KVS - Select from the drop down list the KVS number assigned to the KVS being configured. Up to 32 can be assigned per Business/Venue. In swiftpos Touch the KVS Numbers (and now the name as well) differentiates each KVS installation and allows different orders/sales to be sent to each KVS.
• Screen - Displays/Enter the screen number that refers to the monitor that KVS will be displayed on.

 

 

• User login shell to KVS only - Select to enable and login the user without a windows desktop and instead loads only KVS. This option defaults to off and is used in cases where Venues wish to stop Clerks/Staff Members from minimising or exiting the application in order to access the internet.
• Type - Select from the drop-down list one of the following:
  • Disabled - Select to ensure the select KVS is disabled.
  • Pass - Select to ensure the KVS functions as a Pass type KVS. Once selected orders/sales will only display on the KVS when they have been paid for.
  • Pass Bumped - Select to ensure the KVS functions similar to the Pass type KVS, however orders/sales will only appear/display on a Pass Bumped type KVS when one or more items of an order/sale have been prepared (Bumped) from a Section type KVS. The idea behind this is to provide Venues with the option of only displaying orders/sales that are being prepared or have been prepared, and hence NOT display orders/sales that are still pending preparation. It IS RECOMMENDED that for Pass Bumped type KVSs, all Categories are selected. Doing this will ensure all items of an order/sale are visible, which will then provide visibility of those items that are still pending.

 

• Type continued ... 
  • Section - Select to ensure the KVS functions as a Section type KVS where orders/sales wait to be prepared. Multiple Section type KVSs can be configured to represent the different areas where meals/drinks are prepared. For example, meals, salads/sides, desserts, etc. Once prepared they can be Bumped to indicate they are ready and available to be served/picked Up.
  • Pass Cooking Time - To be continued ...
  • Section Cooking Time - To be continued ...
  • Section Journal - To be continued ...

 

 

• • Dynamic - Select to ensure Dynamic mode is selected for the KVS. Once selected, the word Dynamic will appear in the top left-hand corner of the screen. Refer HERE for more information.
    
    
• Logging - Select the Full Debug option to enable:
  • Visual Debug - Select to add a visual panel to KVS which visually displays all events being logged by KVS. The visual debug panel also includes extra logging that is only ever displayed in the visual debug panel. This option should only be enabled when recommended.

 

 

Table Tracking Section      ▲ ▼

• Connection - Displays/Select the SQL Connection dialog to open the Connect to Server screen and configure the SQL Server Connection to establish a connection to the Table Tracking database which is where all KVS data and settings are stored.

 

Terminal Connection Section      ▲ ▼

KVS Pro connects to the swiftpos Back Office in the same way as a swiftpos Touch terminal. In order for this connection to be established, the following will need to be configured:

• Terminal ID - Displays/Set the Terminal ID assigned to the KVS.
• Host/IP - Displays/Enter the name of the PC hosting the swiftpos Connect Service. This can be connected locally or over the Internet.
• Tenant Id - Displays/Enter the Tenant ID. This is generally the name of the swiftpos Back Office database to which the terminal normally connects to.
• Access Code - Displays/Enter the Access Code (Database Reference ID) specific to the swiftpos Back Office database configured in Tenant ID above.
• Port Number - Displays/Set the Port to the same one that has been configured here.
• Auto Reconnect X Secs - Displays/Set the number seconds to lapse before attempting to reconnect to the Host or IP server.
• Send Heart Beat to Connect - Select to ensure a Heart Beat signal is sent to the swiftpos Connect at periodic intervals. This signal is sent to inform the Connect service that the KVS terminal is alive and active.
• Security Policy - Refer to Security Policy Options for more information.

 

Input Tab      ▲ ▼

 

 

Sections      ▲ ▼

• Bump Box
• Input Type
• Keyboard Mapping
• Navigation

 

Bump Box  Section     ▲ ▼

• Notes button will expedite orders - Select to ensure the notes button on the Bump Box can be used to expedite orders/sales to the front of the queue.
• RS232 Settings - Select to open the RS232 Settings screen and configure.

 

 

Input Type Section      ▲ ▼

• Input Type - Select from the options available the input device that is most appropriate: 
  • Touch and Keyboard - Select to ensure KVS will respond to touch and keyboard input.
  • Touch and RS232 bump box - Select to ensure KVS will respond to different Bump Boxes that are available.

 

 

Keyboard Mapping Section      ▲ ▼

(Pro Version Only)

This is used to map Keyboard and/or Touch key and/or multi key combinations to each of the KVS functions available.

 

 

• Type - Select from the drop down list one of the following:
  • Standard - Select to ensure the default mapping is applied.
  • Custom - Select to enable the buttons below and allow the mapping of different input to each KVS function. To map, click the button opposite the required KVS function and then type the key that you wish to map the function to.
• Reset Defaults - Select to restore default mappings as per the Standard option.
• Clear All - Select to clear all KVS function mappings.

 

Navigation Section      ▲ ▼

• Navigate Headers/Items - Select from the options available the method of navigation between orders/sales within the KVS:
  
  • Navigate Headers - Select to ensure left and right input will navigate forward and back through the orders/sales while up and down input will move up and down a row of orders/sales.
  • Navigate Items - Select to ensure left and right input behaves the same as Navigate Headers but up and down input moves up and down the Items of the currently selected order/sale.

 

Order Alerts Tab      ▲ ▼

 

Sections      ▲ ▼

• Miscellaneous Alerts
• Order Time Alerts

 

Miscellaneous Alerts Section      ▲ ▼

• Announce order via Text To Speech - Select to enable the announcing of orders/sales using Text to Speech. When selected, the text specified in the Script field will be announced in the voice selected in the Voice field, when an order/sale is Bumped.
  • Voice - Select from the drop down list of Windows' inbuilt voices to select the desired voice to be used for the announcing of Bumped orders/sales.
  • Script - Displays/Enter the text that will be converted to speech (in the voice selected above) to announce Bumped orders/sales. The [OrderId] will be replaced with the Spoken option selected below.
  • Spoken - Select from the drop down list one the following:
    • Booking Name
    • Order Name
    • Table Number

 

Order Time Alerts Section      ▲ ▼

• Warning Time - Displays/Enter the amount of time in minutes, an order/sale can display on the KVS before it starts flashing red. This is used to ensure orders/sales are completed in a timely manner. When a time of 0 minutes is entered, no warning is given.
• Warning Sound - Select a sound to play when the Warning Time is exceeded.
• Flash Time - Select to ensure the time flashes when the Warning Time is exceeded.
• Flash Header - Select to ensure the header flashes when the Warning Time is exceeded.
• Reset timer when bumping print group - Select to ensure the Warning Time is reset when the Print Group has been Bumped.
• New Order Sound - Select a sound to play when a new order/sale is sent to the KVS.
• Changed Order Sound - Select a sound to play when a KVS order/sale is changed. An order is flagged as changed when a Table order is changed or new Items are added to it.

 

Printing Tab      ▲ ▼

This tab is used to add/configure/manage KVS Peripherals in the form of pagers and/or printers.

 

 

 

Sections      ▲ ▼

• Footer
• Printer Peripherals

 

Footer Section      ▲ ▼

• Add - Select to open the Add New Peripheral screen to add a KVS specific peripheral.
  • Peripheral Type - Select from the drop down list one of the KVS specific available peripherals. Once selected, a peripheral specific screen will be displayed allowing for the peripheral to be configured.
    • Bump Item Printer - Select to print individual Items that have been Bumped.
    • Complete Bump Printer - Select to print entire orders/sales that have been Bumped. Useful for Venues that want to print to the Pass.
    • Pager System - Select to ensure a Pager System is activated once an Item is Bumped. Once selected, select from the drop down list one of the Pager Systems currently supported. These can be found here.
  • Description - Display/Enter an appropriate description for the peripheral being added.
• Edit - Select to edit the peripheral selected in the grid. Once selected a peripheral specific screen will be displayed allowing for the peripheral to be configured/edited. An example of which, can be seen below for the Complete Bump Printer:
  
  Refer to HERE for more information regarding the above screen.
  
  
• Delete - Select to delete the selected peripheral.

 

 

Printer Peripherals Section     ▲ ▼

The grid displays a list of KVS specific peripherals along with their Type and Description.

 

Summary Tab      ▲ ▼

 

 

 

Sections      ▲ ▼

• Extra Information
• Summary Panel 1
• Summary Panel 2

 

Extra Information Section      ▲ ▼

• Alignment - Select from the drop-down list one of the options listed.
• ShowTotal Items On Order - Select to show.
• Show KVS Times - Select to show.

 

Summary Panel 1 Section      ▲ ▼

• Enable - Select to ensure the KVS summary panel 1 is visible. Once selected, the following options are enabled for selection:
  • Current Orders - Select to ensure totals of all current orders/sales are displayed in the KVS summary panel. That is orders/sales that have NOT been Bumped.
  • Daily Total - Select to ensure totals of all orders/sales since the start of Trading are displayed in the KVS summary panel.
  • Instructions - Select to ensure Instructional Items are also displayed in the KVS summary panel.
  • Start of Day - Displays/Set the time of day that the Show Daily Total option will use to determine which orders/sales are displayed in the KVS summary panel.

• Filter Types - Select one of the following Order types:
  • Eat In
  • Take Away
  • Pick Up
  • Delivery
  • Drive Through

 

Summary Panel 2 Section      ▲ ▼

• Enable - Select to ensure the KVS summary panel 2 is visible. Once selected, the following options are enabled for selection:
  • Current Orders - Select to ensure totals of all current orders/sales are displayed in the KVS summary panel. That is orders/sales that have NOT been Bumped.
  • Daily Total - Select to ensure totals of all orders/sales since the start of Trading are displayed in the KVS summary panel.
  • Instructions - Select to ensure Instructional Items are also displayed in the KVS summary panel.
  • Start of Day - Displays/Set the time of day that the Show Daily Total option will use to determine which orders/sales are displayed in the KVS summary panel.

• Filter Types - Select one of the following Order types:
  • Eat In
  • Take Away
  • Pick Up
  • Delivery
  • Drive Through

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Screens      ▲ ▼

• Available Servings Products
• Courses
• KVS

 

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Available Servings Products Screen      ▲ ▼

 

To access, refer HERE. Used to locate and select Items/Products to add to the list of those Items/Products for which Available Servings are to be managed and displayed from within KVS.

• Show Only Active Available Servings - By default, this option is selected, thus ensuring that only those Items/Products that currently have Available Serving quantities set against them in Touch and that have not already been added to KVS, are displayed. Unselect the option to display all Items/Products that can be ordered/sold in Touch.

 

 

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Courses Screen      ▲ ▼

 

 

To access, refer HERE. Used to locate and select the Courses to add to the KVS, from the Print Groups configured in Back Office. Only one Print Group can be selected and added at a time.

 

 

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KVS Screen      ▲ ▼

 

 

To access, refer HERE. Used to configure and manage items/orders in KVS.

• Exit - Select to close KVS. Once selected, the following prompt will be displayed:
  
  
  
  
  • Select Yes to RESTART KVS.
  • Hold the Shift key and select Yes to CLOSE KVS.
  • Select NO to RETURN to KVS.
• Settings - Select to enter the master password in order to access the Configuration Tabs in order to be able to configure the KVS.
• Bump - Select to bump the selected item/order from the KVS. Bumping is when an item/order is moved, as is configured, to the next section or pass.
  • Bump All Orders displayed - Select to ensure all orders/sales currently displayed are bumped. This option can be accessed by right clicking on the Bump option.
• Serve - Select to send the selected item/order to the Menu Board.

 

 

• Working - Select to set the status of the selected item/order to Working. This basically means the item/order is currently being prepared. from the KVS. Once preparation of the item/order is complete it can then be bumped, which will ensure it's status is changed to Bumped.

 

 

• Recall Bumped - Select to display a list of previously bumped orders/sales, from which a single order/sale is selected and then the Recall option selected to ensure the order/sale is redisplayed on the KVS. Below is an example of a displayed list of bumped orders/sales:
  
  
  
  
• Hold - Select to ensure an Item/order is held.
• Recall Held - Select to display a list of previously held orders/sales, from which a single order/sale is selected and then the Recall option selected to ensure the order/sale is redisplayed on the KVS. Below is an example of a displayed list of held orders/sales:
  
  
  
  
• Notes - Select to view the Product Information of the selected Item. For example:

 

 

 

• Expedite - Select to move the selected order/sale to the first cell of the KVS, to ensure it gets first priority.
• Wait Time - Select to display the prompt to set the average wait time before an order/sale is available. Refer HERE for information on How To Configure Wait Times? 
  
  
  
  
  

End of article.      ▲