What To Consider
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      1. swiftpos Help Guides
      2. TouchMini
      3. What To Consider

      Grouping Orders

      This provides an overview of the Grouping Orders feature in KVS, OrderAway and TouchMini.

      Subjects      ▼

      What Is It?      ▲ ▼

      The grouping of Orders for OrderAway (OA) and/or TouchMini (TM) orders, is very similar to Bistro Tables currently available in Touch. It allows orders placed by patrons sitting at the one Location within a Venue (E.G. at the same Table) to be grouped together when sent for preparation in-venue, in the hope they are all served together.

      Available In?      ▲ ▼

      SwiftPOS V10.50+

      Where Is It Used?      ▲ ▼

      In venues that are using OrderAway and/or TouchMini.

      How Does It Work?      ▲ ▼

      Example Scenario      ▲ ▼

      6 patrons seated at a Table intend to place Orders using the Venue's OA menus. With OA/TM configured for Group Ordering, all patrons will have 5 minutes from the time the first Order is placed, within which to scan the Table's QR code and place their respective Orders. Orders placed within the 5 minutes and identified as coming from the same Table, will be held in Touch with a Pending status. These can be accessed via the Orders Pending button if needed. Once the 5 minutes has elapsed, all Orders for the Table will be sent to their respective Kitchen Printers and/or KVSs, grouped together as if they were all ordered in the one sale.

      Refer to How to Group Orders for more information.

      Patron Experience      ▲ ▼

      Currently with Grouping Orders enabled at a Venue, patrons will be none the wiser that it is available to them. However, there are plans to enhance this feature in the future, which will ensure patrons are aware that Order Grouping is enabled within the venue to try encourage patrons to order as close as possible to each other from their own devices.

      What Are The Limitations?      ▲ ▼

      • Group Ordering is only available when In Venue / QR Code is configured and in use in a Venue.
      • Group Ordering is not available to 3rd Party Integrators.
      • Currently there is no way patrons can extend the time to Order as a group. They are limited to ordering within the Auto group delay time in minutes set. Once the time has passed any new Orders placed will be considered part of a new grouping of Orders.
      • All Grouped Orders will have the name of the FIRST patron that submits an Order, visible on all Kitchen Printer dockets and/or displayed on any KVSs. This does NOT apply to Receipts or Order Printer dockets as these remain individual to each order placed.

      End of article.      ▲