Customers / Members

Create Or Reset A Member Password

This outlines how to create or reset a Member password in OrderAway.

A Member's password can be reset using either the Member's Email address or Mobile number that is currently registered with a Venue.


Subjects      


What Is Required?      

  • SwiftPOS v10.22+


What Are The Limitations?      

  • The patron must be registered with the Venue as a Member. If not, It is advised that the patron contact the Venue to register.
  • The patron is registered with the Venue as a Member and has membership credentials that include an Email address and/or Mobile number. If not, It is advised that the Member contact the Venue to ensure their credentials are up to date.


How Is It Configured?      


Patron'S Experience      

Do as follows:

  • Access a Venue's OrderAway Menu, using their URL or QR code provided.
  • If logging in as a Member is available, the following prompt similar to the one below will be displayed:


  • Select the Create or reset password link at the bottom of the prompt. The following prompt will be displayed:


  • Enter the Code that was sent to either the Member's Email address or Mobile phone in the Code field.
    • If an email was NOT RECEIVED, select the Resend Code option to resend the email.
  • Enter a password into the New Password field.
  • Select Reset Password.
  • If SUCCESSFUL, the following prompt will be displayed:


  • The Member can now Login with their new password.


Prompt Examples      

Prompt displayed when a verification code can either be sent to a Member's Email or Mobile Phone      


Select one of the options available to which a verification code will be sent

Prompt displayed when a verification code is sent to a Member's Email      


Prompt displayed when a verification code is sent to a Member's Mobile phone      


End of article.