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      Events


       

      This provides information relating to the Events in Back Office.

       

      Subjects      ▲ ▼

       

      Terms & Concepts      ▲ ▼

       

      Account      ▲ ▼

      Refers to an Account that has been created in Back Office and is normally associated with a patron who intends to make a booking/reservation for an Event.

       

      Advance Day Order (ADO)      ▲ ▼

      Refers to an Order that is placed by a patron in advance of an Event. Orders can be placed either in Back Office or via the Events Portal by patrons that are assigned as the Account holder for a specific Event Session.

       

      Area      ▲ ▼

      Refers to a physical area that is a designated service area. That is, it is an area that is often associated with deliveries, service, ordering, etc. It can also be linked to a patron’s Account. Areas are allocated to a specific Location within a Venue and can also be assigned to specific Sessions. For example, A specific Corporate Box, Function Room, Seating Area, Suite, etc.

       

      Area Type      ▲ ▼

      Refers to a collection of Areas that are similar in type. For example, Corporate Boxes, Function Rooms, Seating Areas, Suites, etc.

       

      Catalogue      ▲ ▼

      Refers to a collection of Menus and Rules that are available for selection when placing ADO Orders. These are NOT predefined but rather are created and defined as part of the Menu creation process. For example, Arrival Plate, Kids Selection, Cold Selection, Hot Selection, Menu Options, Liquor, Beer, Wine, Soft Drinks, Beverages, etc. Catalogues can be assigned as defaults against Event Types, as well as being assigned to an Event Session.

       

      Event      ▲ ▼

      An Event is a specific time period within which a Venue will be hosting an Event. An Event may span multiple days. For example, a concert, convention, performance, show, sporting event, etc. An Event in Swiftpos will also consist of at least one or possibly multiple Sessions.

       

      Event Day Order (EDO)      ▲ ▼

      Refers to an Order that is placed by a patron during an Event.

       

      Event Type      ▲ ▼

      Refers to the Type of Event to which Events can be associated with. For example, Comedy Standup, Concert, Corporate Function, Dance Performance, Family Stage Show, Sporting Event, etc.

       

      Host Venue      ▲ ▼

      Refers to an Enterprise or Venue that would normally host Events on an ongoing basis. A Host Venue can be a Club, Convention, Stadium, etc.

       

      Item      ▲ ▼

      Refers to an Item that can be ordered by patrons attending an Event via the Events Portal. Items can also be included in a Menu. For example, an Item could be a beverage, food item, platter of food, merchandise, etc.

       

      Location      ▲ ▼

      Refer HERE


       

      Menu      ▲ ▼

      Refers to a collection of Items/Products that can be ordered by patrons of a Venue. Menus are normally associated with one or more Catalogues.

       

      Patron      ▲ ▼

      Refers to Customer or Member. That is, their name and contact details are recorded in Back Office and they are assigned a Member Number.

       

      Question      ▲ ▼

      Refers to customised Questions that can be put to patrons via the Events Portal, when they register their attendance to an Event. The aim is to solicit responses in order to optimise preparations for the Event. Hence ensuring a superior patron experience. Each Question can be associated with one or more Question Sets. Examples of Questions are: 

        • What time do you expect to arrive?
        • How many adults will be attending?
        • Will minors be attending?

       

      Question Set      ▲ ▼

      Refers to a collection of Questions. Any number of Question Sets can be configured, and each one can be associated with an Event Session or an Event Type.

       

      Rule      ▲ ▼

      Refers to a collection of conditions that need to be met when placing and submitting Orders via the Events Portal. Rules can be applied to Catalogues, Menus and/or Items.

       

       

      Session      ▲ ▼

      Refers to a specific time period within an Event. An Event may have one or more Sessions. For example, a group performing at a Venue may put on a number of performances. Each performance would be defined as a Session. Think of the Wiggles performing multiple one-hour Sessions within the same Event.

       

      What Is It?      ▲ ▼

      Swiftpos Events enables Venues to create and manage upcoming Events to be held on premise. In conjunction with the Events Portal, both deliver a powerful tool to both manage their Events and their patron attendance and participation.

       

      What Is Required?      ▲ ▼

      • Swiftpos v10.45+
      • Venues will need to be registered for the Swiftpos Events module.
      • Ensure at least one staff member has the appropriate Back Office Security Group access to the following Clerk Group Permissions:
        • Events > Event Records
      • One or more Event Types will need to have been created in order to be able to create an Event. Refer HERE for more information.

       

      When is it Used?      ▲ ▼

      Simple to implement, both the Events   and the Events Portal, in combination, aim to elevate the patron's experience and at the same time provide Venues with the convenience of being able to plan and prepare for Events in such a way that they can offer a superior experience.

       

      Both the Events and the Events Portal, offer Venues the ability for patrons to; online, register their attendance, answer questions that may be relevant to their attendance, as well as place Orders in advance.

       

      Events can be implemented in any Swiftpos Venue.

       

      End of article      ▲