Recharge / Top Up A Zen Global Gift Card / Voucher

This outlines How To Recharge/Top Up A Zen Global Gift Card/Voucher using the Issue 3rd Party Gift Card (#241) POS Key.

Subjects ▼

What is Required?

How To Recharge/Top Up A Zen Global Gift Card/Voucher?

What are the Limitations?

What Is Required? ▲ ▼

Ensure the Issue 3rd Party Gift Card POS Key is added to the appropriate Keyboard Layout via the Designer. Refer to How To Add A POS Key To A Layout for more information.
Also, ensure the same POS Key (via the More Settings button):
- Has the Zen Global Interface selected.
- Is given an appropriate Caption. For example, Issue/Top Up A Zen Global Gift Card/Voucher.
- Has the Enter number first option been selected. This is MANDATORY.
- Has either the Preset Amount or Amounts been configured as required.
  - Preset Amount
    - Set to a value GREATER than ZERO, to ensure the Amount being loaded onto the Gift Card is preset and CANNOT be overridden.
    - Set to a value EQUAL to ZERO, to ensure an Amount can be entered at the time the Gift Card is being issued/sold. This will only be the case if no amounts are configured via the Amounts button.
  - Amounts - Select to configure multiple preset amounts from which Clerk/Staff will be able to select one when issuing a Gift Card.

Notes...

Once configured these will ONLY be displayed at Touch when the Preset Amount is set to ZERO. That implies a Preset Amount greater than zero will ensure the preset amounts configured in the Amounts screen are ignored and will NOT be displayed at Touch.

Ensure the Prompt for Email Address option is NOT SELECTED.

How To Recharge / Top Up A Zen Global Gift Card / Voucher? ▲ ▼

Do as follows:

Select the Issue/Top A Zen Global Gift Card/Voucher (Issue 3rd Party Gift Card (#241)) POS Key in Touch.

When the Gift Card - Load Gift Card screen is displayed, scan/swipe or enter the Card Number.

Select the green right arrow.

Enter the Amount the customer/patron is wanting to Recharge/Top Up the Gift Card with.

Select the green right arrow.

The Gift Card - Load Gift Card screen is fleetingly displayed with a Gift Card Successfully Loaded confirmation message.

A Load Gift Card entry will appear in the sales grid with the Amount (entered above).

Notes...

If an LMG Gift Card/Voucher Type is being Recharged and a Surcharge has been configured in the Zen Global NetPOS settings, the a Surcharge will also be added to the sale in the sales grid.

Finalise the sale by selecting the Cash POS Key (as an example).

Select OK.

Example of a Recharge/Top Up of a LMG Gift Card/Voucher followed by a Check Balance.

What Are The Limitations? ▲ ▼

To be continued ...

End of article. ▲