Configure For A Drive-Thru

Venues offering a drive-thru ordering/sales operation will normally take customer orders at an orders kiosk and then when the orders have been prepared and packaged, the orders are paid for and given to customers at a delivery kiosk.

How To?      ▲ ▼

• Configure?

• Process A Drive-Thru Order?

Configure?      ▲ ▼

In Back Office:

• Ensure the Hold / Recall (#20) POS key has the Send to printers when sale is held option selected. This will ensure that as soon as the order/sale is held at the orders kiosk, it will immediately be sent to kitchen printers and/or KVS screens alike.

  • Also, consider selecting the Prompt for Booking Name/Reference option to ensure Touch operators are prompted to enter the customer's name when holding the order.

How To Process A Drive-Thru Order?      ▲ ▼

At the orders kiosk, in Touch:

• Take the order and once completed, select the Hold / Recall (#20) POS key.
• The order will be sent to Kitchen Printers/KVSs as per the Venues configuration.
• Kitchen staff will prepare and package the order.

At the delivery kiosk, in Touch

• Select the Hold / Recall (#20) POS key and recall the order. That is, ensure it is displayed in the sales grid in Touch.
• Receive payment for the order and finalised it.
• Give the order to the customer.

End of article      ▲