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      Cancel / Refund / Void A Vii Gift Card

      3rd Party Integration - Vii

      This outlines How To Cancel / Refund / Void A Vii Gift Card using the Refund Mode (#1003) and the Issue 3rd Party Gift Card (#241) POS Keys.

      When a customer/patron has purchased a Vii Gift Card and for whatever reason, they have changed their mind and want a refund.

       

      Subjects      ▼

       

      How To Cancel / Refund / Void A Vii Gift Card?      ▲ ▼

      Do as follows:

      • First Check the Gift Card's Balance to confirm the amount to be Refunded.
      • Select the Refund Mode (#1003) POS Key in Touch
        • If prompted select an appropriate reason for the refund.
      • Select the Cancel Gift Card (Issue 3rd Party Gift Card (#241)) POS Key in Touch.
      • When the Gift Card - Cancel Load screen is displayed, scan/swipe or enter the Gift Card Number.
      • Select the green right arrow.
      • Enter an Amount that is equivalent to the amount that was initially loaded on to the Gift Card when it was originally issued.
      • Select the green right arrow.
      • The Gift Card - Load Gift Card screen is displayed with a Gift Card Successfully Cancelled confirmation message.
      • Select OK.
      • A Load Gift Card entry will appear in the sales grid with the Amount to be refunded displayed as a negative amount.
      • Finalise the refund by selecting the Cash POS Key (as an example) and refund the customer/patron in Cash if that was the media selected.
      • Check the Gift Card's Balance.

       

       

      What Is Not Supported?      ▲ ▼

      • A Vii Gift Card can only be cancelled when:
        • The Gift Card's current balance is equal to the amount that was initially loaded on to the Gift Card when it was originally issued.
        • The amount being entered is equal to the amount that was initially loaded on to the Gift Card when it was originally issued.

       

      What Is Required?      ▲ ▼

      • Ensure the Refund Mode (#1003) POS Key is added to the appropriate Keyboard Layout via the Designer.
      • Ensure the Issue 3rd Party Gift Card (#241) POS Key is added to the appropriate Keyboard Layout via the Designer and the More Settings button:
        • Ensure it is given an appropriate Caption. For example, Cancel Gift Card.
        • Ensure it has the appropriate Interface selected.
        • Ensure the Enter number first option is selected. This can also be NOT selected, which will mean the prompt for the entry of a Gift Card number will be done at the end of the Cancel operation.
        • Ensure the Preset Amount is set to a value EQUAL TO ZERO. This can also be set to a value GREATER THAN ZERO, which will mean the Amount being refunded is preset and CANNOT be overridden.

       

      End of article.      ▲