Cancel / Refund / Void A Vii Gift Card

This outlines how to Cancel/Refund/Void a Vii Gift Card using the Refund Mode (#1003) and the Issue 3rd Party Gift Card (#241) POS Keys.

When a customer/patron has purchased a Vii Gift Card and for whatever reason, they have changed their mind and want a refund.

Ensure the Refund Mode (#1003) POS Key is added to the appropriate Keyboard Layout via the Designer.
Ensure the Issue 3rd Party Gift Card (#241) POS Key is added to the appropriate Keyboard Layout via the Designer and the More Settings button:
- Ensure it is given an appropriate Caption. For example, Cancel Gift Card.
- Ensure it is has the appropriate Interface selected.
- Ensure the Enter number first option is selected. This can also be NOT selected, which will mean the prompt for the entry of a Gift Card number will done at the end of the Cancel operation.
- Ensure the Preset Amount is set to a value EQUAL TO ZERO. This can also be set to a value GREATER THAN ZERO, which will mean the Amount being refunded is preset and CANNOT be overridden.

Do as follows:

First Check the Gift Card's Balance to confirm the amount to be Refunded.
Select the Refund Mode (#1003) POS Key in Touch
- If prompted select an appropriate reason for the refund.
Select the Cancel Gift Card (Issue 3rd Party Gift Card (#241)) POS Key in Touch.
When the Gift Card - Cancel Load screen is displayed, scan/swipe or enter the Gift Card Number.
Select the green right arrow.
Enter an Amount that is equivalent to the amount that was initially loaded on to the Gift Card when it was originally issued.
Select the green right arrow.
The Gift Card - Load Gift Card screen is displayed with a Gift Card Successfully Cancelled confirmation message.
Select OK.
A Load Gift Card entry will appear in the sales grid with the Amount to be refunded displayed as a negative amount.
Finalise the refund by selecting the Cash POS Key (as an example) and refund the customer/patron in Cash if that was the media selected.
Check the Gift Card's Balance.

A Vii Gift Card can only be cancelled when:
- The Gift Card's current balance is equal to the amount that was initially loaded on to the Gift Card when it was originally issued.
- The amount being entered is equal to the amount that was initially loaded on to the Gift Card when it was originally issued.

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