Refund Using A Gift Card / Voucher

This outlines How To View Voucher Information using the Voucher Info (#88) POS Key.

How To?      ▲ ▼

Firstly, do as follows:

• Review About and ensure the steps outlined HERE are addressed.

In Touch, do as follows:

• Select the Refund Mode (#1003) POS Key. Refer HERE for more information.

• Add the items/products to be refunded to the sales grid.

• Select the Voucher Info (#88) POS Key and enter/scan the barcode of the patron's gift card/voucher when prompted.

• If successful the Voucher Info screen will be displayed.

• Select the Add to Sale option to add the gift card / voucher to the sales grid.

• Select the Stored Value Charge (#246) POS Key.

• The refund will be finalised.

• The gift card's/voucher's balance will be increased by the amount refunded. This can be checked by selecting the Voucher Info (#88) POS Key again.

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