Alert A Patron
Touch - How To
This outlines the How To Alert A Patron.
How To? ▲ ▼
- Review About and ensure the steps outlined HERE are addressed.
- Alert A Patron Immediately From Touch?
- Alert A Patron Using A Holman Pager?
- Alert When An Entire Order Is Bumped In KVS?
How To Alert A patron Immediately From Touch? ▲ ▼
In Touch, do as follows:- When the patron's order is ready, add the patron to the order/sale.
- Select the Customer Alert (#580) POS Key.
- Depending on how the Customer Alert (#580) POS Key is configured, at the prompt enter either the required mobile phone number, email address or pager number.
Notes ...
When a Holman pager is being used, the entry of the pager number is not required, as a Holman pager uses the Table number or EGM identifier instead.
- Enter an appropriate message when prompted.
- Select OK.
- The alert will be sent.
OR
- When the order is ready, select the Customer Alert (#580) POS Key.
- Depending on how the Customer Alert (#580) POS Key is configured, at the prompt enter either the required mobile phone number, email address or pager number.
- Enter an appropriate message when prompted.
- Select OK.
- The alert will be sent.
How To Alert When An Entire Order Is Bumped In KVS? ▲ ▼
In Touch, do as follows:
- Add a patron/Member to the sales grid.
- Add the items/products to the order.
- Select the Customer Alert (#580) POS Key.
- Depending on how the Customer Alert (#580) POS Key is configured, at the prompt enter either the required mobile phone number, email address or pager number.
Notes ...
When a Holman pager is being used, the entry of the pager number is not required, as a Holman pager uses the Table number or EGM identifier instead.
- Enter an appropriate message when prompted.
- Select OK.
- The alert will NOT be sent.
- Finalise the order. The order will be sent to KVS.
- When the order is ready, bump the order in KVS.
- The alert will be sent.
How To Alert A Patron Using A Holman Pager? ▲ ▼
To be continued ...
End of article ▲