Troubleshooting

 

This index provides quick access to information to assist when troubleshooting issues encountered while using Swiftpos features and products.

 

Indexed By Features & Products       ▼

 

A      ▲ ▼

• APIs

 

APIs      ▲ ▼

• Error Connecting To Back Office API
• Error connecting to POS API
• IIS – Could not load file or assembly NetPOS.Net.Model
• IIS – Server Error in /WebAPI application
• Swagger Issues
• Swagger Testing/Diagnosing
• User is not authorized to access this resource with an explicit deny
• Web.config Issues

 

B      ▲ ▼

• Back Office

 

Back Office      ▲ ▼

• Cloud Connectivity
• Cloud Onboarding
• Interfaces

 

Cloud Connectivity      ▲ ▼

• MSL Venue Manager Login

 

Cloud Onboarding      ▲ ▼

• Cloud Onboarding Authentication Failed
• Cloud Onboarding Can Only Be Performed On A Machine Where The Gateway Service Is Installed

 

Interfaces      ▲ ▼

• Vii Gift Cards

 

C      ▲ ▼

• Cloud Connectivity
• Cloud Onboarding

 

Cloud Connectivity      ▲ ▼

• MSL Venue Manager Login

 

Cloud Onboarding      ▲ ▼

• Cloud Onboarding Authentication Failed
• Cloud Onboarding Can Only Be Performed On A Machine Where The Gateway Service Is Installed

 

E      ▲ ▼

• Events Portal

 

Events Portal      ▲ ▼

• Cloud Onboarding
• Your Username Or Password Was Incorrect

 

G      ▲ ▼

• Gift Cards

 

Gift Cards      ▲ ▼

• VII

 

I      ▲ ▼

• Interfaces

 

Interfaces      ▲ ▼

• Vii Gift Cards
• Xero
• Xero Pro

 

N      ▲ ▼

• NetPOS
• Notify

 

NetPOS      ▲ ▼

• Interfaces
• NetPOS.net is either not running or does not exist at the specified address

 

Interfaces      ▲ ▼

• Vii Gift Cards

 

Notify      ▲ ▼

• We have lost connectivity

 

O      ▲ ▼

• Orderaway

 

S      ▲ ▼

• Swagger

 

Swagger      ▲ ▼

• Swagger Issues
• Swagger Testing/Diagnosing

 

T      ▲ ▼

• Touch
• Touchmini

 

Touch      ▲ ▼

• Cannot Change This Mode As Current Keyboard Has No Fast Clerk Keys On The Home Layout
• Gateway Client Service Not Starting Successfully
• NetPOS.net is either not running or does not exist at the specified address
• The Gift Card Request Has Timed Out
• The last sale was held when the clerk was automatically logged off
• The necessary finger print scanner drivers are not installed
• This option is not available until you have logged in
• User Account Control – Do You Want To Allow This App To Make Changes To Your Device?

 

Touchmini      ▲ ▼

• An Unexpected Issue Has Occurred
• Cloud Onboarding
• Error Connecting To Back Office API
• Error connecting to POS API
• Gateway Client Service Not Starting Successfully
• Gateway Connection Failure
• Incorrect Configuration For Table Service Mode
• Master Order Terminal Cannot Be Reached
• MSL Venue Manager Login
• The Device Is Registered But Not Active
• Touch Web Adaptor Error
• User Account Control – Do You Want To Allow This App To Make Changes To Your Device?

 

V      ▲ ▼

• Venue Manager
• Vii Gift Cards

 

Venue Manager      ▲ ▼

• MSL Venue Manager Login

 

Vii Gift Cards      ▲ ▼

• The Gift Card Request Has Timed Out

 

X      ▲ ▼

• Xero
• Xero Pro

 

End of article      ▲