Issue Voucher (#85) POS Key

This provides an overview of the Issue Voucher (#85) POS Key in Touch.

This POS Key is used to issue Vouchers in Touch. For example, issue a Free Meal Voucher to a patron to compensate for poor customer service.

Vouchers are issued at no cost to the Customer/Member and DO NOT have to comply with the Voucher Issue triggers.
Issuing of Vouchers is NOT permitted while taking Phone/Web Orders.
If required, access to this POS Key can be restricted by the Clerk Security feature.

Ensure this POS Key is added to the appropriate Keyboard Layout using the Designer. Refer to How To Add A POS Key To A Keyboard Layout for more information.
Ensure it is configured as required. Refer to Settings for more information.

Accessed from here and used to configure the Issue Voucher (#85) POS Key for Touch.

Enforce Reason Code - Select to enforce the Clerk/Staff Member to select/enter a Reason for issuing a Voucher.

Don't Prompt For Mapping - Select to ensure prompting for Voucher Mapping is NOT displayed. Prompting will be displayed by default.

Voucher - Select from the drop down list of available Vouchers a Voucher to be assigned to this POS Key. This feature can be used to ensure that Clerks/Staff do not issue the wrong Voucher. The selected Voucher is assigned to the POS Key. If the Any option is selected the Clerk/Staff Member will be presented with a list of available Vouchers to choose from.

To charge/redeem using a Gift Card's/Stored Value Voucher 's value and pay towards an Order/Sale in Touch, do as follows:

At the swiftpos Touch terminal select the Issue Voucher (#85) POS Key.
If Any is selected in the Voucher option in the Settings, then the Clerk/Staff Member will be presented with the search Voucher screen to select the Voucher to be issued.
If the Don't Prompt For Mapping option is NOT selected in the Settings, then a prompt to enter text to map to the issued Voucher, is displayed. The Clerk/Staff Member can then enter a mapping text. This text can then be entered to retrieve the Voucher in Touch at a later date using the Voucher Entry (#87) POS Key, instead of entering the Voucher number. Entering mapping text is optional. Enter text and/or select Done.
The Voucher is issued.

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