How To
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      Detect Allergens

      Touch - How To

      This outlines How To Detect Allergens in Touch.

       

      Subjects      ▲ ▼

       

      About      ▲ ▼

       

      What Is Required?      ▲ ▼

      • Venues wanting to make use of allergen notifications will need to ensure the following:
        • All possible allergens will need to be configured here.
        • For Products that are available to be ordered, ensure any allergens that may be contained within them, are declared here.
      • Ensure the Declare Allergens (#380) and Table Info (#44) POS Keys are added to the appropriate Keyboard Layout via the Designer.

       

      How To?      ▲ ▼

      Once added and declared against the appropriate Items/Products in Back Office, allergens can then be declared/detected in Touch when placing an Order/Sale on behalf of a Member/patron. When a Touch operator adds an Item/Product to an Order/Sale, and an allergen is detected that matches with the Member's/patron's declared Allergies, the Touch operator will be presented with a Product information screen, that will alert them to the fact that allergens have been detected. This allows the Touch operator to confirm with the Member/patron as to proceed with the ordering of the Item/Product in question or cancel and order an alternative Item/Product. This can be done as follows for:

       

      When A Member, WITH Allergens Declared, Places An Order      ▲ ▼

      • Adding the Member at the START of the Order
        • In Touch, add the Member with declared allergens to an Order.
        • Add an Item/Product to the Order. When an Item/Product is added and a match is detected between the allergens declared against the Member and those declared against the Item/Product, then a prompt will be displayed.
        • Select the Continue to add to Sale option to add the Item/Product to the Order, OR
        • Select the Close option to exit the prompt and NOT add the item/Product to the Order.

       

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      • Adding the Member during or at the END of the Order
        • In Touch, add Items/Products to the Order.
        • Add the Member with declared allergens to an Order. When the Member is added and Items/Products in the Order are detected with a match between the allergens declared against the Member and those declared against the Items/Products, then a prompt will be displayed.

       

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      When A Member, WITHOUT Allergens Declared, Places An Order      ▲ ▼

      • A Member without declared allergens configured in Back Office will require allergens to be declared in the same way as would be done for a patron. Refer HERE.

       

      When A Patron WITH Allergens Places An Order      ▲ ▼

      • Declaring allergens at the start of the Order
        • In Touch, select the Declare Allergens (#380) POS Key and select those allergens of concern. Refer HERE for more information.
        • Add Items/Products to the Order. When an Item/Product is added and a match is detected between the allergens declared in the Order (as per above) and the allergens declared against the Item/Product, then a prompt will be displayed.

       

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      • Declaring allergens during or at the end of the Order
        • Add Items/Products to the Order.
        • In Touch, select the Declare Allergens (#380) POS Key, either during the ordering of Items/Products or at the end, and select those allergens of concern. Refer HERE for more information.
        • If any of the ordered Items/Products have declared allergens detected, then a prompt will be displayed.

       

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      When A Product Is Added To An Order      ▲ ▼

      • In Touch, add an item/Product to an Order/Sale and select the Show PLU Notes (#535) POS Key to display the Product information including it's declared allergens.

       

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      End of article      ▲