Cancel / Refund / Void A Blackhawk Gift Card

This outlines how to Cancel/Refund/Void a Blackhawk Gift Card using the Refund Mode (#1003) and the Issue 3rd Party Gift Card (#241) POS Keys.

When a customer/patron has purchased a Blackhawk Gift Card and for whatever reason, they have changed their mind and want a refund.

Ensure the Refund Mode (#1003) POS Key is added to the appropriate Keyboard Layout via the Designer.
Ensure a separate Issue 3rd Party Gift Card (#241) POS Key is added to the appropriate Keyboard Layout via the Designer with the following configured:
- Ensure it is given an appropriate Caption. For example, Refund A Gift Card.
- Ensure the Prompt for Original Reference IDoption is selected.

Do as follows:

Select the Refund Mode (#1003) POS Key in Touch
- If prompted select an appropriate reason for the refund.
Select the Refund A Gift Card (Issue 3rd Party Gift Card (#241)) POS Key that has the Preset Amount set to a value EQUAL TO ZERO.
When the Gift Card - Cancel Load screen is displayed, scan/swipe or enter the Gift Card Number.
Select the green right arrow.
Enter an Amount that is equivalent to the amount that was initially loaded on to the Gift Card when it was originally issued.
Select the green right arrow.
When the Enter Original Unique Transaction ID screen is displayed enter the transactionUniqueId value. Refer to the information available here for how to source this value.
The Gift Card - Cancel Load screen is displayed with an Approved message.
Select OK.
A Load Gift Card entry will appear in the sales grid with the Amount to be refunded displayed as a negative amount.
Finalise the refund by selecting the Cash POS Key (as an example) and refund the customer/patron in Cash if that was the media selected.

A Blackhawk Gift Card can only be cancelled/refunded/voided when:
- The Gift Card's current balance is equal to the amount that was initially loaded on to the Gift Card when it was originally Activated.
- The amount being entered is equal to the amount that was initially loaded on to the Gift Card when it was originally Activated.

End of article. ▲