Cancel / Refund / Void A Blackhawk Digital Account Top Up (Work in progress)

Touch - How To

This outlines how to Cancel/Refund/Void a Blackhawk Digital Account Top Up using the Refund Mode (#1003) and the Top Up 3rd Party Account (#244) POS Keys.

When a customer/patron has Topped Up a Blackhawk Digital Account and for whatever reason, they have changed their mind and want a refund.

Subjects      ▲ ▼

• About
• How To?

About      ▲ ▼

• What are the Limitations?
• What Is Required?

What Are The Limitations?      ▲ ▼

• A Blackhawk Account Top Up operation can only be cancelled/refunded/voided when:
  • The Account's current balance is equal to the amount that was initially loaded on to the Account when it was originally Topped Up.
  • The amount being entered is equal to the amount that was initially entered when the Account was Topped Up.

What Is Required?      ▲ ▼

• Ensure the Refund Mode (#1003) POS Key is added to the appropriate Keyboard Layout via the Designer.
• Ensure a separate Top Up 3rd Party Account (#244) POS Key is added to the appropriate Keyboard Layout via the Designer with the following configured:
  • Ensure it is given an appropriate Caption. For example, Refund A Top Up.
  • Ensure the Prompt for Original Reference ID option is selected.

How To?      ▲ ▼

• Cancel / Refund / Void A Blackhawk Gift Card?

How To Cancel / Refund / Void A Blackhawk Gift Card?      ▲ ▼

Do as follows:

• Select the Refund Mode (#1003) POS Key in Touch
  • If prompted select an appropriate reason for the refund.
• Select the Refund A Top Up (Top Up 3rd Party Account (#244)) POS Key that has the Preset Amount set to a value EQUAL TO ZERO.
• When the Gift Card - Cancel Digital Account Request screen is displayed, scan/swipe or enter the Gift Card Number.
• Select the green right arrow.
• Enter an Amount that is equivalent to the amount that was initially entered when Topping Up the Account.
• Select the green right arrow.
• When the Enter Original Unique Transaction ID prompt is displayed, enter the transactionUniqueId value. Information on where this value is sourced from can be found HERE.
• The Gift Card - Cancel Digital Account Request screen is displayed with an Approved confirmation message.
• Select OK.
• A Digital Account entry will appear in the sales grid with the Amount to be refunded displayed as a negative amount.
• Finalise the refund by selecting the Cash POS Key (as an example) and refund the customer/patron in Cash if that was the media selected.
• Check the Account's Balance.

End of article      ▲