Cancel / Refund / Void A Blackhawk Digital Account Top Up

This outlines how to Cancel/Refund/Void a Blackhawk Digital Account Top Up using the Refund Mode (#1003) and the Top Up 3rd Party Account (#244) POS Keys.

When a customer/patron has Topped Up a Blackhawk Digital Account and for whatever reason, they have changed their mind and want a refund.

Ensure the Refund Mode (#1003) POS Key is added to the appropriate Keyboard Layout via the Designer.
Ensure a separate Top Up 3rd Party Account (#244) POS Key is added to the appropriate Keyboard Layout via the Designer with the following configured:
- Ensure it is given an appropriate Caption. For example, Refund A Top Up.
- Ensure the Prompt for Original Reference ID option is selected.

Do as follows:

Select the Refund Mode (#1003) POS Key in Touch
- If prompted select an appropriate reason for the refund.
Select the Refund A Top Up (Top Up 3rd Party Account (#244)) POS Key that has the Preset Amount set to a value EQUAL TO ZERO.
When the Gift Card - Cancel Digital Account Request screen is displayed, scan/swipe or enter the Gift Card Number.
Select the green right arrow.
Enter an Amount that is equivalent to the amount that was initially entered when Topping Up the Account.
Select the green right arrow.
When the Enter Original Unique Transaction ID prompt is displayed, enter the transactionUniqueId value. Information on where this value is sourced from can be found HERE.
The Gift Card - Cancel Digital Account Request screen is displayed with an Approved confirmation message.
Select OK.
A Digital Account entry will appear in the sales grid with the Amount to be refunded displayed as a negative amount.
Finalise the refund by selecting the Cash POS Key (as an example) and refund the customer/patron in Cash if that was the media selected.
Check the Account's Balance.

A Blackhawk Account Top Up operation can only be cancelled/refunded/voided when:
- The Account's current balance is equal to the amount that was initially loaded on to the Account when it was originally Topped Up.
- The amount being entered is equal to the amount that was initially entered when the Account was Topped Up.

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