Auto Redeem Stored Value Vouchers

This outlines how to Auto Redeem a Stored Value Voucher when added to a Sale in Touch.

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Subjects      ▼

• What Is Required?
• How To Auto Redeem?

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What Is Required?      ▲ ▼

• Ensure the Auto redeem when added to a sale option is selected in the Voucher Actions in Back Office.

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How To Auto Redeem?      ▲ ▼

Once the above option has been selected, one of the following scenarios can occur:

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Voucher Is Scanned With No Items In The Order / Sale      ▲ ▼

• A Stored Value Voucher is scanned and added to the sale.
• At this point no redemption will take place.
• This enables the balance of the Voucher to be checked.

• When Items are then subsequently added to the Order/Sale, Clerk/Staff will need to use the Stored Value Charge (#246) POS Key to attempt to redeem the Voucher. Refer to How To Charge/Redeem A Gift Card/Voucher and Refer to Manage Gift Cards for more information.

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Voucher Is Scanned With Items In The Order / Sale      ▲ ▼

The Order / Sale Value Is Less Than The Voucher Balance      ▲ ▼

• A Stored Value Voucher is scanned and added to the sale.
• The Voucher will be redeemed automatically.
• If a Voucher balance remains post redemption, then Clerk/Staff may be prompted to return the Voucher to the patron and inform them of the remaining balance. Refer to Manage Gift Cards for more information.

The Order / Sale Value Is Greater Than The Voucher Balance      ▲ ▼

• A Stored Value Voucher is scanned and added to the sale.

• The Voucher will be redeemed automatically. However, because the Order/Sale value is greater than the Voucher's remaining balance, Clerk/Staff will be notified that there is still a Order/Sale amount to be paid. The amount owing will need to be paid, either by way of scanning more Stored Value Vouchers and/or by paying with an alternate Media (for example, Cash or EFTPOS).

• If a Voucher balance remains post redemption, then Clerk/Staff may be prompted to return the Voucher to the patron and inform them of the remaining balance. Refer to Manage Gift Cards for more information.

End of article.      ▲