View Unprocessed Orders

This outlines How To View Unprocessed Orders in Touch.

Subjects      ▼

• How To View Unprocessed Orders?

How To View Unprocessed Orders?      ▲ ▼

This can be done via:

• Tools Menu

And/Or

• POS Keys

Tools Menu     ▲ ▼

In order to use this option, the Clerk/Staff Member will need authorisation to access to the Tools menu in Touch. If this is not possible, then it is advised to used the POS Keys solution outlined below.

• Select the Tools button from the Tool Bar in Touch to display the Basic Tools menu.
• Then select the right pointing arrow button, in the top right hand corner of the Basic Tools menu, repeatedly until the Table Tracking Tools menu is displayed.
• Select the 45 - View unprocessed orders menu option.
• Once selected, the Unprocessed Orders screen will be displayed listing any phone/web orders that have NOT been processed.

POS Keys     ▲ ▼

In order to use this option, the following POS Keys will need to be added to a Keyboard Layout in Back Office. To do this, do as follows:

• Add the Run Tools (#900) POS Key to a Layout in Keyboards.
• Ensure the Run Tools (#900) POS Key has the View Unprocessed Orders option selected from the Run Tool drop down list.
• Ensure the Caption of the Run Tools (#900) POS Key is renamed to something like View Unprocessed Orders.

• Ensure that any Clerk/Staff Security authorisations required to be in place are appropriately configured. 
• Once configured, send a Full Update to all Touch Terminals to ensure the Keyboard Layout changes are accessible.
• Select the View Unprocessed Orders POS Key.
• Once selected, the Unprocessed Orders screen will be displayed listing any phone/web orders that have NOT been processed.

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