View Order History

This outlines How To View Order History in Touch.

Subjects      ▼

• How To View Order History?

How To View Order History?      ▲ ▼

This can be done via:

• Tools Menu

And/Or

• POS Keys

Tools Menu     ▲ ▼

In order to use this option, the Clerk/Staff Member will need authorisation to access to the Tools menu in Touch. If this is not possible, then it is advised to used the POS Keys solution outlined below.

• Select the Tools button from the Tool Bar in Touch to display the Basic Tools menu.
• Then select the right pointing arrow button, in the top right hand corner of the Basic Tools menu, repeatedly until the Table Tracking Tools menu is displayed.
• Select the 46 - View order history menu option.

• Once selected, the Order History screen will be displayed listing phone/web orders.

POS Keys     ▲ ▼

In order to use this option, the following POS Keys will need to be added to a Keyboard Layout in Back Office. To do this, do as follows:

• Add the Run Tools (#900) POS Key to a Layout in Keyboards.
• Ensure the Run Tools (#900) POS Key has the View Order History option selected from the Run Tool drop down list.

• Ensure the Caption of the Run Tools (#900) POS Key is renamed to something like View Order History.
• Ensure that any Clerk/Staff Security authorisations required to be in place are appropriately configured. 
• Once configured, send a Full Update to all Touch Terminals to ensure the Keyboard Layout changes are accessible.
• Select the View Order History POS Key.
• Once selected, the Order History screen will be displayed listing phone/web orders.

End of article.      ▲