Create Or Reset A Member Password

OrderAway

This outlines how to create or reset a Member password in OrderAway.

Subjects ▼

How To Configure?
Patron Experience
What Is Required?
What To Consider?

How To Configure? ▲ ▼

Ensure that in Venue Manager's Login menu, the Authentication tab is configured appropriately. Specifically, the settings Password Reset Email and/or Password Reset SMS Number.

Patron Experience ▲ ▼

Do as follows:

Access a Venue's OrderAway Menu, using their URL or QR code provided.
If logging in as a Member is available, the following prompt similar to the one below will be displayed:

Select the Create or reset password link at the bottom of the prompt. The following prompt will be displayed:

Enter the Member's number into the Member No field.
Select the I'm not a robot option
Select Confirm.
- If the Member IS NOT REGISTERED with the Venue, an appropriate prompt will be displayed.
- If the Member IS REGISTERED with the Venue, and the Venue has:
  - Both the Password Reset Email and/or Password Reset SMS Number settings configured;
    - And the Member has BOTH an Email address and a Mobile number registered with the Venue, then the Member will be prompted to make a selection as to which one they would like the verification code forwarded to.
    - And the Member does NOT have an Email address registered with the Venue, then a verification code will be sent to the Member's Mobile number. This code can then be entered in the prompt.
    - And the Member does NOT have a Mobile number registered with the Venue, then a verification code will be sent to the Member's Email address. This code can then be entered in the prompt.
    - Does NOT have an Email address and a Mobile number registered with the Venue, then an appropriate prompt will be displayed.
  - Only the Password Reset Email setting configured;
    - And the Member has BOTH an Email address and a Mobile number registered with the Venue, then a verification code will be sent to the Member's Email address. This code can then be entered in the prompt.
    - And the Member does NOT have an Email address registered with the Venue, then an appropriate prompt will be displayed.
    - And the Member does NOT have a Mobile number registered with the Venue, then a verification code will be sent to the Member's Email address. This code can then be entered in the prompt.
    - Does NOT have an Email address and a Mobile number registered with the Venue, then an appropriate prompt will be displayed.
  - Only the Password Reset SMS Number setting configured;
    - And the Member has BOTH an Email address and a Mobile number registered with the Venue, then a verification code will be sent to the Member's Mobile number. This can then be entered in the prompt.
    - And the Member does NOT have an Email address registered with the Venue, then a verification code will be sent to the Member's Mobile number. This code can then be entered in the prompt.
    - And the Member does NOT have a Mobile number registered with the Venue, then an appropriate prompt will be displayed.
    - Does NOT have an Email address and a Mobile number registered with the Venue, then an appropriate prompt will be displayed.

Enter the Code that was sent to either the Member's Email address or Mobile phone in the Code field.
- If an email was NOT RECEIVED, select the Resend Code option to resend the email.
Enter a password into the New Password field.
Select Reset Password.
If SUCCESSFUL, the following prompt will be displayed:

The Member can now Login with their new password.

Prompt Examples ▲ ▼

Prompt displayed when a verification code can either be sent to a Member's Email or Mobile Phone

Select one of the options available to which a verification code will be sent

Prompt displayed when a verification code is sent to a Member's Email

Prompt displayed when a verification code is sent to a Member's Mobile phone

What Is Required? ▲ ▼

SwiftPOS v10.22+
The patron must be registered with the Venue as a Member. If not, it is advised that the patron contact the Venue to register.
The patron is registered with the Venue as a Member and has membership credentials that include an Email address and/or Mobile number. If not, it is advised that the Member contact the Venue to ensure their credentials are up to date.

What To Consider? ▲ ▼

A Member's password can be reset using either the Member's Email address or Mobile number that is currently registered with a Venue.

End of article. ▲