How To
      Back to home
      1. Swiftpos Help Guides
      2. Orderaway
      3. How To

      Configure and Use Group Ordering

      Orderaway - How To

      This outlines How To Configure And Use Group in Ordering.

       

      Steps To Follow      ▲ ▼

       

      How To?      ▲ ▼

       

      Configure Group Ordering?      ▲ ▼

      The grouping of Orders is enabled in the Service tab of Orderaway. Refer HERE for more information. To configure Orderaway for Grouping Orders, do as follows:

      • It is recommended that the Capture name option is selected, however this is not mandatory.
      • Optionally consider the selection of the Capture phone option.
      • Ensure the Enable Group Ordering option is selected and the Auto group delay time in minutes is set.
      • It is recommended to ensure the Enable Auto Finalising option is selected when Orderaway is configured in such a manner. This is so once the orders are sent for preparation, they are automatically finalised/closed when they have been paid in-full.
      • Ensure QR Codes available to be scanned by patrons for ordering, include a Location Suffix.

       

      Notes ...


      Orders are grouped when associated with an Order Location. For example, a Table identified by a Location Suffix. A location suffix of ?location=Table%2015, suffixed to the Orderaway Location's URL and scanned as a Table's QR Code will identify the Table as Table 15, meaning it will group all Orders that have scanned the same QR Code within the Auto group delay time set.

      Also, If the Print delayed orders setting in Touch is set to a value of -1 (meaning always print immediately), this is IGNORED for orders which have been placed when the Enable Group Ordering option is selected.

       

      Use Group Ordering?      ▲ ▼

      • Patron 1 scans the Table's QR Code.
        • Selects items to order from the Orderaway menus.
        • Selects Checkout to review the Order.
        • Selects Proceed to Payment.
        • Selects the Yes, hold my order option to initiate a Group Order, which will then ensure any further Orders placed from the same location within the (time (in minutes) set will be grouped and sent to the kitchen together as one Order.
        • Selects Make Payment.
        • Pays for the Order and submits it.
      • Patron 2 scans the same Table's QR Code.
        • Selects items to order from the Orderaway menus.
        • Selects Checkout to review the Order.
        • Selects Proceed to Payment.
        • Selects the Yes, hold my order option to add their Order to the Group Order started by Patron 1. This will ensure any Orders placed from the same location within the (time (in minutes) set will be grouped and sent to the kitchen together as one Order.
        • Selects Make Payment.
        • Pays for the Order and submits it.
      • Patron 3+
        • The above is repeated until all patrons at the Table have submitted their Orders.
      • On submission, each Order will be placed in a Pending status and their Print time determined. This is done as follows:
        • For each Order submitted, a search will be done to locate any other Orders grouped to the same Table. If:
          • NOT FOUND - This will indicate it is the 1st Order and the Print time will be set to NOW + the minutes set in the Auto group delay time setting.
          • If FOUND, - The Print time will be set to the same time as that of the 1st Order submitted for the Table.
        • Hence, the 1st Order submitted dictates the delay and Print time.
      • Orders in a Pending status can be accessed via the can be accessed via the Orders Pending option.
        • The Table number and Patron's name is displayed in the Name column
        • The Print time is displayed in the Delivery/Pickup Date-Time column. This should be the same for all Grouped Orders.
        • The Order number for each Patron's Order is displayed in the Remote id column.

       

      Example of Orderaway Grouped Orders displayed via Orders Pending in Touch. Refer HERE for more information

       

      • Once the Auto group delay time has elapsed after the first Order was submitted, all grouped Orders for the Table will be sent to their respective Kitchen/Order Printers and/or KVSs. This is done by the Orders Master terminal. It will periodically (every 30 secs) check to see if any Orders are due to be printed, based on their Print time displayed in the Delivery/Pickup Date-Time column. If found, it will group them together as one Order and send them to either the Kitchen Printer or KVS.
        • If the Enable Auto Finalise option:
          • IS selected, then it will finalise each of the Orders and submit them to Back Office as individual sales. From a reporting perspective, each Order/Sale will be reported using the date/time they were originally submitted by the patron, and NOT the Print time.
          • IS NOT selected, then the Orders will remain in Orders Pending until such time as they are finalised.
        • If KVSs or Kitchen Printer peripherals are in use, then it will send/print dockets to their respective KVS/Printer as a combined Order based on the Table number.
        • If Order Printer peripherals are in use, then Order dockets will be generated for each individual Order.
        • Each Order sent will however, be associated with the first patron, and where configured, that person's name will appear on the Kitchen docket/Order docket/KVS screen.

       

      Examples

      Kitchen Order

      Bar Order

       

      End of article      ▲