Orderaway - About
Scan | Browse | Order
Orderaway is a browser based ordering platform, allowing patrons to browse, order and pay all from their smart phone (no app required). Orderaway is a URL or QR-code initiated platform, accessible by any smart device, making it a cost effective solution for restaurants, bars, pubs, clubs and stadia.
Your Menu. Your Brand
Whether you run the local pub, or operate a fine dining restaurant, Orderaway is fully customisable to showcase your business. Simply add your venues colours, logos and menu images all with ease. Customised QR codes, enables your brand to be front and centre, creating a new engagement channel and positive experience with your guests.
Orderaway. Your Way
Orderaway offers your patrons and members a seamless self-service online menu, for both in-venue and outside venue ordering. The Orderaway menu is designed for flexibility and allows business’s to structure their menu how they please. Orderaway is fully managed through Swiftpos Back Office.
More For Members
All member pricing and points pay is directly synced from Swiftpos Back Office, allowing members to easily sign in and use their points on payment. Any changes to member pricing and new member promotions are instantly updated to Orderaway and reflected at checkout.
Up-To-Date Without Fail
Swiftpos Back Office is maintained as the single source of truth for all menu management, pricing, products, transactions and inventory. All orders appear at the Swiftpos Touch Terminal.
Orderaway offers patrons a seamless web-based platform for both in-Venue and outside Venue ordering. Simple to implement the Orderaway platform aims to ultimately elevate patron experience and promote Orders with fast and convenient ordering. The Orderaway menu is designed for flexibility and allows businesses to structure their menu how they please. Orderaway is fully managed through Swiftpos Back Office.
Orderaway connects via the Swiftpos API to the on premises Swiftpos solution. This connection is a secure, VPN-less connection, where all data is pushed through, including, orders, prices, menus, and transaction records.
The Swiftpos API enables Orderaway to instant updates whenever changes are made in Back Office, saving time and money.
Orderaway has been designed to provide a simple and intuitively fast online ordering platform. With a flexible menu structure, Orderaway caters for any operational needs a venue may have.
- In-Venue Ordering
- Pickup/Delivery
- Group Tabs
- Bistro
- Queue Busting
- Events/Functions
Orderaway can be configured to suit several different uses based on the Venue requirements.
- Order at Table - Generally initiated by the patron scanning a QR Code on their smartphone , it directs them to the Venue's URL (e.g. The Bistro) and possibly the Outlet (Location) within the same Venue (for example: Table 12, EGM 101, Golf Bay 7, Section A – Seat 12, etc.)
- Remote Ordering for Pickup - Generally initiated by a Venue communication (for example, an email) to a patron, which contains an an embedded URL. This URL provides patrons the option to remotely order and can be configured to facilitate patron Pickup.
- Remote Ordering for Home Delivery - Generally initiated by a Venue communication (for example, an email) to a patron, which contains an an embedded URL. This URL provides patrons the option to remotely order and can be configured to facilitate Home Delivery, by prompting for contact and address details. Delivery limitations can be configured to selected Post Codes or to within a predetermined delivery radius from the Venue.
Notes ...
Pickup and/or Home Delivery can be configured alongside Order at Table for the same Venue in the Orderaway system, provided that Order at Table Location URL suffixes are being used.
Swiftpos Orderaway can be configured to easily adapt the branding and service flow to support different customer requirements. Settings can work in isolation or work together to support specific requirements.
It is recommended to create an Orderaway Location in a Test environment to familiarise oneself as quickly as possible with the options available. It is advised to follow the steps outlined in this document to gain an understanding of the initial configuration, without necessarily understanding the meaning of all the options available. Once the initial configuration is working, individual fields/options can be changed in isolation to gain a better understanding how they function and what their effect/impact is when using of the Orderaway App. This provides a more manageable way of becoming familiar with the multitude of options available.
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