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Uncategorized
Gateway Client Service Not Starting Successfully
The Gateway Client Service is identified in Windows by the Touch.Gateway.Client.exe application.
Cause ▼
This issue may arise as a result of one of the following:
- The designated Orders Terminal for the selected Location has not had the Touch (SwiftPOS.Touch.exe) application started at least once in the past with the right click Run as Administrator option selected.
- The POS API Interface (POS.Gateway.Client.exe) has not had the Port open for All users button selected to ensure a URI reservation is added in Windows to allow Touch to be able to bind to the POS API configured Port.
Action To Be Taken ▲ ▼
- Launch Touch with the right click Run as Administrator option selected. Refer to How To Run Touch As Administrator for more information. Once Touch is started as Administrator, at least once, the User Access Control - Do You Want To Allow This App To Make Changes To Your Device? prompt will NO longer be displayed on an ongoing basis when started again as a standard user.
- Check the URLs field in the POS API Interface settings screen has entries listed. This will indicate that the Port open for All users button has been selected in the past. If NOT (that is, no entries are listed in the URLs field), then refer to How To Configure the POS API Interface for more information.
Confirm Resolution ▲ ▼
To confirm the issue is resolved:
- Check the URLs field in the POS API Interface settings screen has entries listed.
- Activate the Location.
- Confirm the Gateway Client Service (Touch.Gateway.Client.exe) and the POS API Interface (POS.Gateway.Client.exe) have been launched and are running. Refer to the Task Manager screenshot in the Confirm Resolution section for more information.
End of article. ▲