Zen Global
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      1. swiftpos Help Guides
      2. Interfaces
      3. Zen Global

      About Gift Cards / Vouchers

      Gift Cards / Vouchers      ▼

      Subjects      ▲ ▼

      What Is It?      ▲ ▼

      Zen Global specialises in cloud based Loyalty and Marketing, Sales Reporting, Gift Card/Voucher and Display Screen Software. From a swiftpos perspective, this enhanced interface facilitates the implementation and use of Zen Global Gift Cards/Vouchers at a Venue.

      Zen Global is owned by Liquor Marketing Group (LMG).

      Why Is It Needed?      ▲ ▼

      The Zen Global Gift Card/Voucher interface is needed to ensure Venues wanting to integrate with Zen Global and offer their patrons, Zen Global's Gift Card/Voucher services.

      Available In?      ▲ ▼

      swiftpos V10.67+

      To Be Considered?      ▲ ▼

      • When refunding the redemption of a Gift Card/Voucher, no balance check is done prior to the refund. That means the refund will proceed regardless of whether the Gift Card/Voucher's balance is zero.
      • The limitations that were present with the Zen Global Interface in swiftpos releases prior to V10.64, are NO LONGER APPLICABLE in swiftpos releases V10.64+. These are:
        • Since the Gift Card/Voucher card is searched in Zen Global before swiftpos knows whether the action will be a recharge or redemption, this means that:
          • The Reserve API call is not used on the initial search.
          • The Search method is a partial match and can return multiple cards.

      When Should It Be Used?      ▲ ▼

      The Zen Global Interface is needed when a Venue intends to offer the following Zen Global functionality when it comes to Zen Global Gift Cards/Vouchers:

      • Sell Pre-Encoded Gift Cards/Vouchers at POS.*
      • Enquire into a Gift Card's/Voucher's Balance.*
      • Redeem a Gift Card/Voucher.*
      • Email Gift Cards/Vouchers at POS and potentially add a Surcharge.
      • Add a Surcharge when selling Gift Cards/Vouchers.
      • Redeem a Gift Card/Voucher, Treat as a POS Discount.
      • Handle Different Card/Voucher Types.
      • Reserve Gift Card/Voucher.

      * Indicates the functionality is already available in swiftpos releases prior to V10.64.

      How Is It Used?      ▲ ▼

      Zen Global Gift Cards can be implemented in a Venue by following the steps outlined in the GETTING STARTED topic.

      Once implemented and configured Zen Global Gift Cards can be used in a Venue.

      What Are The Limitations?      ▲ ▼

      The Zen Global Gift Cards Interface has the following limitations:

      • A Gift Card/Voucher can only be redeemed up to the available balance amount.
      • A recharge/top up can only be refunded up to the available balance amount.
      • The recharging/topping up and the redemption of the same Gift Card/Voucher in the same sale is NOT supported.

      End of article.      ▲