The total debits (???) must equal total credits (-???)

The General Journal in error was NOT exported.

Cause      ▼

This issue may arise as a result of one of the following:

• When either exporting General Journals and the data contains Debit amounts that when totalled do not equal the total of the Credit amounts.
  • The connection details provided in the Location Group Settings screen are not correct.
  • XERO currently has a current session open and locked.

Action To Be Taken      ▲ ▼

1. Run the DTM for the same Trading Date and confirm that there is no variance reported.
   1. If a variance is reported, then is will need to be investigated and the XERO Journal manually entered.
   2. If no variance is reported then,
      1. Review the logs for possible clues as to what maybe the cause.
      2. Confirm that the tabs in the Settings that require Accounts to be assigned/mapped are correctly assigned/mapped. Specific attention should be given to those assignments/mappings that make use of the Exclude from Export Account, as these can generate discrepancies if abundantly used.
      3. Lastly log the issue as a defect with swiftpos Support. In the meantime, if possible manually enter the Journal in XERO.

End of article.      ▲